Best Practices, Calculators, Communication Skills, Content Management, Customer Support/Service, Delivery Management, Hardware Virtualization, High School Diploma, Identify Issues, Manual Dexterity, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Presentation/Verbal Skills, Problem Solving Skills, Technical Delivery, Technical Leadership, Technical Support, Testing, Training/Teaching, Trend Analysis, Willing to Travel, Writing Skills
Our associates celebrate lives. We celebrate our associates.
The Virtual Producer I manages the technical delivery of live training sessions, assisting the facilitator and or host with interactive activities and moderation. This role requires the ability to effectively provide detailed instructions to participants on using available interactivity tools and troubleshooting technical issues as these arise.
JOB RESPONSIBILITIES
Platform Management and Innovation
- Assists with set up and testing of virtual classroom/event build out and functionality
- Researches, configures, tests, and incorporates interactive activities in the identified virtual delivery platform
- Reviews content, makes recommendations for delivery based on knowledge of platform features and capabilities
- Provides technical coordination and support for platform and users
Virtual Classroom Management
- Reviews classroom content and interactions prior to class being open to attendees
- Manages the technical delivery of live events: provides technical guidance and instruction, tracks timing and deploys interactive activities
- Delivers technical support to everyone in the classroom
- Cleans classroom, clearing interactions, breakout rooms, and resetting for next class
- Assists with facilitation by co-delivering exercises
Other Responsibilities
- Assists with the coordination of scheduling live virtual deliveries
- Administers, exports, and leverages survey data to identify trends and provide data to manager and stakeholders
MINIMUM Requirements
Education
- High school diploma or equivalent
- Bachelor's degree in a related preferred
Experience
- 6 months of customer service experience in a virtual environment
Knowledge, Skills and Abilities
- Proficiency in navigating virtual delivery platforms to manage content and interactive activities
- Ability to provide best practice guidance to users
- Ability to troubleshoot and resolve common issues and assist presenters and participants in working through technical challenges
- Excellent verbal and written communication skills
- Knowledge of Microsoft Office applications such as PowerPoint, Word, Outlook, and Excel
- Ability to manage stress and perform under pressure
Work CONDITIONS
When considering the work hours associated with this job, the following factors may apply:
Work Environment
- Work indoors during all seasons and weather conditions
- Occasional travel to local office
- Comply with corporate dress code policy
Work Postures
- Sitting continuously for many hours per day, up to 6 hours per day
- Climbing stairs to access buildings frequently
Physical Demands
- Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
Work Hours
- Working beyond "standard" hours as the need arises
Postal Code: 77019
Category (Portal Searching): Human Resources
Job Location: US-TX - Houston
S
Service Corporation International
We're more than North America's largest provider of funeral, cremation and cemetery services. We are mothers, fathers, sisters, brothers, sons and daughters who are devoted to the communities where we live and work. We are more than 20,000 dedicated individuals who provide caring assistance to families in need, honor veterans and public servants and deliver lifesaving programs to help keep children and seniors safe. We operate under the umbrella of the Dignity Memorial network of 1,800 funeral homes and cemeteries. Dignity Memorial providers care for more than 300,000 families each year and understand the importance of thoughtful, personalized arrangements. We believe creating meaningful ways to pay tribute to a loved one begins with compassion and is shaped by the understanding that each life is truly unique. For us, there is no greater responsibility than honoring and preserving the story of one's life.
10,000 employees or more
Health Care and Social Assistance