Automotive Sales, Communication Skills, Customer Relations, Customer Support/Service, Dental Insurance, Detail Oriented, Documentation, Documentation Plan, Establish Priorities, Financial Operations, Multitasking, Performance Metrics, Productivity Management, Retail, Sales, Stock Purchase Plans, Team Player, Transaction Processing/Management, Vision Plan
Virtual Finance Operations Director - Ira Toyota of Orleans
Job ID 2026-36232 Job Location US-MA-Orleans
Category Customer Service Type Regular Full-Time
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More Information About This Job
Overview
Ira Toyota of Orleans is part of fast growing Group 1 Automotive, a leader in automotive retail and we are looking to add a qualified Virtual Finance Operations Director to our team. With our state-of-the-art facility, unbeatable work environment, and industry-leading compensation, you'll have the tools and resources to thrive and reach new heights in your career.
Responsibilities
- Proactively assess, clarify, and validate customer needs and expectations on an ongoing basis to ensure the highest satisfaction.
- Coordinate the involvement and escalation of internal resources, including support, service, and management resources, in order to meet customers expectations.
- Communicating customer concerns, challenges and the interaction of different processes within their organization.
- Proactively lead document planning process that develops performance objectives, KPI's, financial targets, and critical milestones for the duration of each customer contract.
- Act as a dedicated advocate for the customer, ensuring a seamless, positive experience throughout the entire transaction process.
- Effectively prioritize tasks to maximize productivity and ensure efficient use of both your time and your teams resources.
- Enthusiastically represent Orleans Toyota technology and solutions.
Qualifications
- Customer-facing sales experience in challenging environments required; automotive dealership experience, (sales, service, F&I, or BDC) is a plus
- Strong customer service and communication skills
- High attention to detail and ability to multitask in a fast-paced environment
- Positive attitude and team-oriented mindset
- Comfortable with technology (dealership systems experience is a plus)
- Experience with contracts/compliance or documentation-heavy roles is a plus
- Flexible schedule, including evenings/weekends
What We Offer
- $75,000 $90,000/year compensation (based on experience)
- Medical, Dental & Vision Insurance
- 401(k) with company match + Employee Stock Purchase Plan
- Paid Time Off (vacation & sick days)
- Employee Vehicle Purchase Program
- Career growth opportunities within a Fortune 250 company
Equal Opportunity Employer
We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment may be contingent upon successful completion of a background check and/or drug screening.