Virtual Desktop Support Engineer

Job#: 3040804

Job Description:

Virtual Desktop Support Engineer

Location: Jacksonville, Florida (On-site)

Duration: 7 months

Role Overview

This position is for a Senior Virtual Desktop Support Engineer responsible for the design, support, administration, and optimization of Omnissa Horizon (formerly VMware Horizon) Virtual Desktop Infrastructure (VDI) environments. The role focuses on ensuring high availability, performance, security, and a positive end-user experience for enterprise virtual desktops and applications. This is an on-site role.

Key Responsibilities

• Provide L2/L3 support for Omnissa Horizon VDI environments, troubleshooting complex issues involving virtual desktops, user profiles, and session performance.
• Perform root cause analysis and problem management to resolve underlying issues.
• Administer and support Omnissa Horizon components, VMware vSphere, ESXi, and vCenter.
• Maintain VDI images, golden templates, and application layers while monitoring system health, capacity, and performance.
• Optimize desktop performance, capacity, and scalability through patches, upgrades, and lifecycle management.
• Develop scripts, preferably in PowerShell, to automate provisioning, image updates, and system health checks.
• Utilize monitoring tools such as ControlUp or Stratusphere to ensure service reliability and improve user experience.
• Ensure adherence to security standards, manage access policies, and maintain patching and vulnerability remediation processes.
• Collaborate with infrastructure, security, and network teams, as well as application owners and business stakeholders.
• Provide technical guidance and mentorship to junior engineers.

Required Qualifications

Experience:

• 5+ years of experience supporting VDI or virtualized environments.
• Hands-on experience with Omnissa (VMware) Horizon and VMware vSphere / ESXi / vCenter.

Technical Skills:

• Strong expertise in the virtual desktop lifecycle, including image management and provisioning.
• Proficiency with profile management tools such as FSLogix or an equivalent.
• Deep understanding of Active Directory, DNS, DHCP, Group Policy (GPOs) in VDI environments, and Windows desktop/server operating systems.
• PowerShell scripting abilities for automation and administration.
• Experience supporting thin clients (e.g., Wyse, IGEL) and remote access solutions.
• Familiarity with VDI monitoring and analytics tools, with the ability to troubleshoot across network, storage, and compute layers.

Preferred Qualifications

• Experience with Omnissa App Volumes and Dynamic Environment Manager (DEM).
• Familiarity with cloud VDI platforms like Azure Virtual Desktop or Horizon Cloud.
• Knowledge of networking concepts including load balancing, SSL, VPN, and UAG.
• Experience with security tools such as CrowdStrike or Defender.
• VMware/Omnissa or Microsoft certifications are considered a plus.
• Experience working in regulated environments like finance, healthcare, or government.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.

Employee Type:

Contract

Location:

Jacksonville, FL, US

Job Type:

Date Posted:

July 2, 2026

Pay Range:

$65 - $70 per hour

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