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Virtual Care Coordinator

Axelon Services Corporation

New York, NY

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JOB DETAILS
SKILLS
Behavioral Intervention, Best Practices, Clinical Monitoring, Communication Skills, Consulting, Corrective Action, Database Administration, English Language, Establish Priorities, HIPAA (Health Insurance Portability and Accountability Act), Healthcare Providers, Healthcare Quality, Hospital, Identify Issues, Information/Data Security (InfoSec), Interpersonal Skills, Leadership, Multiplatform/Cross-Platform, Organizational Skills, Patient Care, Patient Safety, Performance Analysis, Pharmacovigilance, Policy Development, Presentation/Verbal Skills, Problem Solving Skills, Quality Assurance, Quality Metrics, RMON, Record Keeping, Staff Training, Telehealth, Telemedicine, Training/Teaching, Trend Analysis, Writing Skills
LOCATION
New York, NY
POSTED
1 day ago


Pay Rate: $24 to $29 Per Hour



Shift: 3 pm - 11 pm, 100% Onsite position



Summary:

  • Responsible for supporting virtual patient care activities and promoting patient-focused care.
  • Perform various remote monitoring duties, including patient safety and clinical needs monitoring.
  • Provide support and assistance with hospital-based telemedicine services.
  • Collaborate on implementing telehealth and remote patient monitoring programs.
  • Coordinate training and participate in developing telehealth best practices.
  • Communicate and collaborate with clinical teams, patients, and technology partners.
  • Share accountability for clinical quality and safety outcomes.


Responsibilities:

  • Perform quality assurance and peer reviews, and make recommendations for improvement.
  • Meet with senior leadership to discuss Virtual Hospital Program quality metrics and workflow expansion.
  • Lead case reviews with hospital partners and implement solutions.
  • Triage and assign cases for virtual monitoring/observation.
  • Collaborate on telehealth policy and workflow development and implementation.
  • Maintain operational database including telehealth and remote monitoring program performance.
  • Identify concerning trends and participate in corrective action plan development.
  • Train new staff on telehealth and remote monitoring workflows.
  • Serve as a liaison between physicians, clinical staff, and vendors on telehealth issues.
  • Provide real-time support for telehealth and remote monitoring platforms and equipment.
  • Monitor patient behavior and clinical status, ensuring safety and prevention of falls and injury.
  • Document patient behavior and interventions, and escalate to the clinical team as needed.
  • Monitor telehealth consult orders and ensure sessions begin as scheduled.
  • Ensure patient privacy and adhere to information security policies and HIPAA guidelines.
  • Report patient safety concerns and equipment issues to appropriate personnel.
  • Maintain accurate records of interventions and safety events.
  • Submit utilization and assignment reports every shift.
  • Attend staff meetings and participate in team briefs.


Requirements:

  • Ability to set priorities, problem-solve, and use proper judgment in difficult situations.
  • Effective oral and written communication skills in English.
  • Interpersonal skills to communicate and collaborate with patients, visitors, and clinical team members.
  • Maintain attendance and punctuality records according to department policy.
  • Maintain a safe, clean, and functional environment.


Preferred Skills:

  • Experience in facilitating camera utilization and analyzing virtual patient care utilization reports.
  • Ability to navigate multiple technology platforms and work with healthcare providers.
  • Provide "White Glove Service" to troubleshoot telehealth and remote monitoring platform issues.

About the Company

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Axelon Services Corporation