Virtual Care Coordinator

Pay Rate: $30/hr

Summary:

• Shift Hours: 11PM - 7AM
• Work Mode: Remote
• Part-time position, 3 days a week, night shift every weekend required

Responsibilities:

• Support virtual patient care activities and promote patient-focused care.
• Perform remote monitoring duties for patient safety and clinical needs.
• Assist with hospital-based telemedicine services and monitor hospital environmental status.
• Collaborate on implementing telehealth and remote patient monitoring programs.
• Coordinate training and participate in telehealth best practices development.
• Perform quality assurance and peer reviews, evaluate telehealth programs, and recommend improvements.
• Meet with senior leadership monthly to discuss Virtual Hospital Program quality metrics.
• Collaborate on case reviews with hospital partners and implement solutions.
• Triage and assign cases for virtual monitoring/observation.
• Develop and implement telehealth policy and workflow.
• Maintain operational database including telehealth program performance and quality metrics.
• Identify trends and develop corrective action plans.
• Train new staff on telehealth workflows and documentation requirements.
• Serve as a liaison between physicians, clinical staff, and vendors on telehealth issues.
• Facilitate camera utilization and coordinate transitions with hospital care team.
• Provide real-time support to troubleshoot telehealth platform issues.
• Continuously observe assigned patients for changes in status or behavior.
• Perform clinical early warning sign monitoring.
• Communicate effectively with patients, visitors, and clinical team members.
• Document patient behavior and interventions, and escalate issues as needed.
• Monitor telehealth consult orders and ensure sessions begin as scheduled.
• Protect patient privacy by adhering to information security policies and HIPAA guidelines.
• Maintain accurate records of interventions and safety events.
• Set priorities, problem-solve, and be flexible in difficult situations.
• Submit utilization and assignment reports every shift.
• Attend staff meetings and participate in team briefs.
• Maintain a safe, clean, and functional environment.

Requirements:

• Minimum 2 years of telehealth experience.
• Direct patient care experience.

Preferred Skills:

• Experience navigating multiple technology platforms.
• Strong interpersonal and communication skills.
• Ability to work with healthcare providers to ensure quality care.
• Effective problem-solving and judgment skills.
• Proficiency in English, both oral and written.