Leadership role overseeing regional service delivery across multiple healthcare markets, focusing on performance, quality, and standardization.
Responsible for managing Managers and Supervisors, driving KPIs like TAT, OTD, and productivity, and ensuring compliance with workflows.
Partner with cross-functional teams to scale operations, implement transformation initiatives, and improve customer satisfaction.
Accountable for financial performance, staffing, and employee development, while leading large-scale operational improvements and technology adoption.
Requires extensive experience in healthcare operations, strong leadership, data-driven decision-making, and change management skills. Bonus points for experience in regulated environments and process improvement methodologies.