The Vice President, Service Delivery oversees regional healthcare operations, ensuring delivery excellence across multiple markets.
They drive KPIs such as TAT, OTD, quality, and productivity, and implement standardized workflows.
Responsibilities include managing managers and staff, fostering continuous improvement, leading transformation projects, and partnering cross-functionally with teams like NOC, Training, and Product.
They analyze financial and operational data, oversee employee management, and ensure compliance and customer satisfaction.
The ideal candidate has extensive experience leading large healthcare or operations teams, strong data-driven decision-making skills, and the ability to manage change and scale processes.
Preferred backgrounds include HIM, ROI, Lean/Six Sigma, and transformation experience.
Success is measured by SLA achievement, operational scalability, transformation execution, and team engagement.
This role offers a salary range of $145,600-$167,400 USD plus variable compensation.