The Vice President, Service Delivery oversees regional healthcare operations, ensuring delivery excellence across multiple markets and teams.
They are responsible for achieving KPIs such as TAT, OTD, quality, and productivity, while standardizing workflows and ensuring compliance.
The role involves partnering with cross-functional teams, managing managers and staff, driving process improvements, and leading large-scale transformation initiatives.
They analyze financial and operational data, develop action plans, and oversee employee development.
Success metrics include meeting SLA, cost targets, scaling operations, and implementing transformation projects.
Candidates should have extensive experience leading large healthcare or operational teams, strong data-driven decision skills, and ability to manage change.
Preferred experience in regulated environments, transformation programs, or Lean/Six Sigma is a plus.