The Vice President, Service Delivery oversees regional operations across multiple markets, ensuring delivery excellence, KPI performance (TAT, OTD, quality, productivity), and standardized workflows.
They lead managers and frontline teams, partner with cross-functional teams, and drive continuous improvement, transformation initiatives, and digital adoption.
The role involves managing staffing, budgeting, and compliance while scaling operations efficiently.
Success is measured by SLA achievement, operational leverage, transformation execution, and team engagement.
Ideal candidates have extensive healthcare or large-scale operations leadership, strong data-driven decision skills, and experience with standardized workflows and change management.
Bonus points for experience in regulated environments or Lean/Six Sigma methodologies.