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Vice President of Shared Services

The UNC System Office

Raleigh, NC

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JOB DETAILS
SKILLS
Academic Affairs, Administrative Skills, Business Administration, Business Operations, Change Management, Communication Skills, Compensation and Benefits, Cross-Functional, Customer Support/Service, Data Analysis, Data Management, Ecosystems, Education Authority, Establish Priorities, Financial Management, Government, Government Relations, Higher Education, Human Resources, Leadership, Legal Research, Mathematics, Operational Strategy, Organizational Development/Management, Payroll Administration, People Management, Performance Management, Policy Development, Project/Program Management, Service Delivery, Strategic Planning, Systems Administration/Management, Team Lead/Manager, Training/Teaching
LOCATION
Raleigh, NC
POSTED
8 days ago
About the OpportunityThe Vice President of Shared Services (VPSS) is a senior System Office executive responsible for leading a broad portfolio of administrative and strategic functions that support the 17 UNC constituent institutions and the System Office. Currently, the UNC SystemOffice provides significant shared services inInformation Technology, Benefits administration, Payroll, and Advancement administrationwith growing efforts in contracting. This role requires a system-wide leader who can translate priorities into scalable, high-impact operating models with a focus ondelivering value and customer service to the partnercampuses.

The VPSS operates across both executive and operational domains-partnering with chancellors and cabinet-level leaders to align priorities and advance system initiatives, while ensuring frontline teams deliver reliable, consistent, and responsive support. This new role will combine considerable self-supporting service lines consisting of over 70 FTE, previously managed by different units and at different levels of maturity. This leader brings strong communication, leadership, and systems-thinking capabilities to unify diverse functions into a coordinated, high-performing ecosystem.

The VPSS is accountable for building institutional trust, strengthening adoption, and maintaining operational discipline across these areas. Through continuous refinement and performance management, the role ensures services deliver measurable value, improved efficiency, and a high standard of performance across the UNC System.

This position will generally work at least three days per week on site at the Dillon building in downtown Raleigh's Warehouse District with some required travel to partnering institutions. UNC System employees are generally required to reside in North Carolina, within a 2-hour commuting distance of their assigned duty station.

About the UNC System OfficeThe UNC System Office includes the offices of the President and other senior administrators of the multi-campus University of North Carolina System. The UNC System is a treasured public institution dedicated to serving the people of North Carolina through world-class teaching, research, and community engagement. Today, nearly 250,000 students are enrolled in our 16 universities across the state and at the NC School of Science and Mathematics. System Office staff is responsible for executing the policies of the UNC Board of Governors and providing University-wide leadership in the areas of academic affairs, business and financial management, long-range planning, student affairs, research, legal affairs, and government relations. The UNC System Office also has administrative oversight of a number of University affiliates, including PBS North Carolina, the North Carolina Arboretum, the NC State Education Assistance Authority, and University of North Carolina Press.

About the Team
The Office of the Chief Operating Officer (COO),reporting directly to the President of the University, is responsible foroverseeing internal and campus-focused operational priorities, includingleadership and coordination of key teams such as Human Resources, IT,Enterprise Data, Project Management, Shared Services, Workforce Policy, andOperational Strategy. These divisions support both the UNC system office'sinternal operations and provide strategic leadership across campus. The COO'soffice advises the President, fosters relationships on his behalf, and engageswith Chancellors to further the President's strategic priorities, ensuringalignment between operational practices and institutional goals while drivingefficiency and innovation throughout the University.

Minimum Education, Experience, and Skills
An earned Bachelor's degree from an accredited college or university is required. An advanced degree (MBA, MPA, or related field) is highly preferred.

Required Competencies• Demonstrated ability to lead large, complex, multi-functional teams through other leaders, with responsibility for both strategic direction and operational execution across diverse service areas.
• Demonstrated strategic thinking and executive judgment; ability to operate independently, prioritize effectively, and maintain focus on long-term system outcomes while managing near-term operational demands.
• Exceptional communication and influence skills, with the ability to translate complex operational or technical concepts for executive audiences while also providing clear direction and support to frontline teams.
• Demonstrated expertise in enterprise data management, data governance, analytics, and use of data to drive operational decision-making.

Preferred Education, Experience, and Skills• Experience in shared services or enterprise service delivery is valued but not required; candidates with strong leadership experience in complex multi stakeholder organizations are encouraged to apply.
• At least 7-10 years of senior leadership and supervisory experience in higher education, multi-institution public systems, government/public-sector operations or large and complex private sector organizations.
• Experience with change management methodologies, organizational design, and leading teams through significant transformations.
• Demonstrated expertise in enterprise data management, data governance, analytics, and use of data to drive operational decision-making.

  • Classification: Vice President
  • Appointment Type: Permanent
  • Full-Time/Part-Time: Full-Time
  • Employment Type: EHRA
  • EHRA Category: Exempt Professional Staff (EPS)
  • Location: Raleigh, NC USA
  • Position Number: 20075830
  • Special Instructions to Applicants: The posting remains open until filled, but applications received by Monday, May 18, 2026 will receive priority consideration.

Equal Employment Opportunity and Other Information
The UNC System Office (includes PBS NC, NCSEAA, and NC Arboretum) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.
The UNC System Office (includes PBS NC, NCSEAA, and NC Arboretum) is a VEVRAA Federal Contractor.
To claim veteran's preference, all eligible persons must indicate their eligibility as requested on the application. A DD Form 214, Certificate of Release or Discharge from Active Duty, may be required later in the selection process.
The UNC System Office (includes PBS NC, NCSEAA, and NC Arboretum) participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Human Resources Contact Information
Applicants needing assistance with the application process are asked to contact: recruiter@northcarolina.edu.

About the Company

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The UNC System Office