Executive Leadership Responsibilities
Enterprise Revenue Cycle Strategy
Financial Performance & EBITDA Accountability
Own operational performance supporting $45M in annual revenue, ensuring consistent achievement of financial and operational targets.
Drive improvement across core RCM performance metrics including:
Days Sales Outstanding (DSO)
AR aging and backlog management
Clean claim rate
Net collection rate
Denial rate and appeal success
Cash acceleration and revenue yield
Identify and eliminate revenue leakage across the revenue cycle.
Partner with Finance on budgeting, forecasting, margin improvement initiatives, and cost optimization.
Implement scalable operational models that improve productivity, quality, and profitability.
Global Operations Leadership
Provide executive leadership for a 700+ person global workforce operating across the U.S., India, and the Philippines, supported by multiple external contracting firms.
Oversee operational performance across all core revenue cycle functions including:
Coding
Patient services / call center operations
Credentialing and provider enrollment
Charge entry and billing/data entry
Payment posting
Claims follow-up
Denials management
Appeals
Establish governance and accountability structures across onshore, offshore, and vendor-delivered operations.
Lead workforce strategy including capacity planning, staffing models, vendor utilization, and global labor optimization.
Operational Transformation & Process Excellence
Drive enterprise-wide operational transformation initiatives to modernize and scale revenue cycle operations.
Implement standardized operating models including:
Enterprise SOPs
Quality assurance frameworks
Productivity benchmarks
Workflow standardization
Global performance management
Lead continuous improvement initiatives using Lean, Six Sigma, and data-driven operational methodologies.
Champion adoption of automation, AI-enabled RCM technologies, and robotic process automation (RPA) to improve efficiency and accuracy.
Technology & Multi-Platform Operational Enablement
Provide operational oversight across 30+ EHR, practice management, and billing platforms supporting a diverse healthcare client base.
Partner with Product, Technology, and Engineering teams to:
Improve system interoperability
Enable automation and workflow orchestration
Enhance analytics and reporting capabilities
Reduce manual operational dependencies
Support technology-enabled revenue cycle innovation that differentiates the organization in the market.
Client Delivery & Strategic Partnership
Serve as the senior operational leader responsible for client delivery excellence and SLA performance.
Partner with Client Success and Account Management teams to drive:
Client satisfaction and retention
Transparent performance reporting
Proactive issue resolution
Strategic operational improvements
Participate in executive-level client governance meetings, QBRs, and escalation management.
Support sales and growth initiatives, including participation in RFP responses, operational due diligence, and new client onboarding strategies.
Analytics, Reporting & Operational Intelligence
Establish enterprise performance dashboards and reporting frameworks that provide real-time visibility into revenue cycle performance.
Leverage analytics to drive improvement across:
Payer performance
Denial root causes
AR aging trends
Workforce productivity
Client financial outcomes
Deliver executive-level reporting and insights to C-suite leadership and board stakeholders.
Organizational Leadership & Talent Development
Build and lead a high-performing global leadership team including Directors, senior operational leaders, and functional experts.
Establish leadership development programs that strengthen organizational depth and succession planning.
Foster a culture centered on:
Accountability
Operational excellence
Continuous improvement
Client-centric service delivery
Drive workforce engagement within a large-scale remote and distributed workforce model.