Vice President of Operations

Community Health Partnership of Illinois (CHP) is a private 501(c)(3) not-for-profit organization in Illinois Dedicated to serving its communities with primary preventative medical, dental, and behavioral health service.  CHP has been in existence for over 50 years and since 1970.  Our employees and providers provide services to over 10,000 patients from 6 counties across central and northern Illinois.

The VPO (Vice President of Operations) directly supervises and leads overall CHP’s Customer Services Program, the Development Department, which includes Marketing, Outreach, Grants Administration and Management, as well as directly supervise the Patient Health Navigator program.  All Operations Mangers reports directly to the Vice President of Operations.  This position also leads and ensures CHP’s annual FTCA and UDS reporting is submitted in a timely manner and that all sites occupational and clinical licensures are intact.  The VP of Operations works regularly with the CHP’s CEO, Executive and leadership team, physicians, and customers to implements new clinical and business programs, build relationships, monitor performance, improve processes, solve problems, and capitalize on opportunities to strengthen the organization.   

Leadership and Management:

• Lead a partnership with the CEO, Executive and Leadership Team, clinical staff to design and fulfill annual patient access goals.
• Serves as the Risk Manager for the organization and implements a risk management patient safety plan in compliance with all HRSA requirements including FTCA.
• Oversees the Claims Management of the organization.
• Provides guidance and oversight of the risk management efforts conducted by all members of the organization.
• Collaborate with the VP of Finance and other Executives on designing strategies and tactics for growth and success across all areas of CHP.
•  Monitor patient access and patient experience results and consistently report progress to the CEO; participate in the Board and Board Committees meeting, as requested.
• Collaborate internally to develop budgets, monitor, and forecast revenue and expenses, and drive financial results in collaboration with the CEO and the VP of Finance.  
• Manage and empower operations team and community partners in designing and fulfilling their goals that drive the organization’s mission. 
• Work closely and collaboratively with the CEO, Medical, Dental and Behavioral Health Director to build and empower the organizational capacity, capability, consistency, and confidence in clinical and in the generation of new ideas that increase revenue and fiscal longevity.
• Analytical, skilled in interpreting health and operations data, regulations and applying them in new protocols, with a keen eye on operational efficiencies with respect to patient records, budgets, and other clinical protocols. Provider scheduling, operational hours etc.
• Compassionate, sympathetic, and ethical in their leadership.

Primary Responsibilities:

• Establishes and maintains collaborative working relationships with employees, physicians, customers, and multiple healthcare system executive partners.
• Supervise the Operations Managers with efforts to drive patient access.
• Supervise the Development Director.
• Leads and supervise the organization Risk Management initiatives inclusive of the annual FTCA and UDS reporting initiatives to the Federal Government.
• Oversee grant reporting and timely submission.
• Leads the growth strategies across the organization that includes increased patient access and the quality of services provided to patients.
• Oversee the clinical scheduling process for opportunities and economies of scale while preventing waste.
• Monitors in collaboration with Finance, Medical and Dental Directors the annual progress toward strategic organization SMART goals.
• Collaborate with the CEO on setting departmental targets to meet HRSA and other organizational goals.
• Ensure, in collaboration with key Executive and Leadership Team members on new clinical and administrative programs and ensure implementation is efficiently accomplished in support of overall organization success.
• Ensure the organization has in place an effective recruitment and onboard program.
• Collaborate with the IT department to ensure staff at all levels have the need innovation and equipment necessary to be successful at their task.
• Create and manage a communication plan that keeps all staff informed with the appropriate types of communication on a periodic basis.
• Participates in the budget process to ensure departments operate within approved budgets.
• Successfully integrate new growth opportunities into the company and its operations- ensuing that new programs and initiatives are fully implemented and monitor the success thereof.
• Participate in developing and implementing contracts with payors, providers, healthcare systems, and vendors.
• Maintain excellent relationships with key community partners. Identify new partnership opportunities for the appropriate approvals.
• Work with CHP physicians to build relationships, monitor performance, improve processes and solve problems.
• Work with department heads to enhance existing services, develop new service lines, and manage expenses.
• Ensure assigned areas of responsibility comply with the company’s Compliance Program.  Collaborate with the compliance officer as needed.
• Provides leadership and guidance to operational areas.

•  Oversee the maintenance of organizational and department administrative Policies and Procedures manual.
• Arrange and coordinate with Clinical and Human Resources for in-service training and the adherence thereof for all staff.
• Coordinate and consult with other FQHCs in the community to build relationships, gain knowledge and support internal needs.
• Maintain and report annually on departments quality assurance and quality improvement initiatives.
• Submit Monthly report to CEO on a timely basis on accountable areas.
• Support planned fundraising events at CHP.
• Always demonstrate professional conduct.
• Support the departments QA/QI Initiatives.
•  Perform other related duties as requested.

• Personally, attends events include tabling events, presenting to other agencies, conducting training as needed to key stakeholders, sharing the CHP stories and more.
• Take initiative, reason logically, be creative in developing and introducing new ideas.
• Adhere to CHP’s time and effort and time reporting requirements as per CHP policy and procedures in compliance with time and attendance.
• Adhere to CHP’s technology guidelines as well as legal and regulatory standards.
• Adhere to CHP’s Code of Conduct.
• Practice AIDET compliance
• Actively participate in weekly meetings with supervisor and reflective supervision.
• Attend all mandatory meetings including all-staff meetings, team meetings and others as requested by the supervisor.

Professional & Technical Knowledge:

• Demonstrated experience in building and maintaining relationships with partners, referral sources, local governments, funding sources, families, and local communities.
• Excellent verbal and written communication skills
• Excellent interpersonal skills
• Excellent analytical and organizational skills
• Excellent management abilities
• Unquestioned personal and professional integrity
• Innovative and analytic problem-solving abilities
• A dedicated work ethic
• Excellent computer skills
• Bilingual (English/Spanish) a plus.
• An appreciation for the needs of Illinois’s rural community and the importance of the social service work performed by CHP.
• Able to work in a team environment and has the courage to communicate openly and honestly.
• Possess a growth mindset: the willingness to be coached and to develop to increase effectiveness, collaboration, and produce results.

• Technologically savvy and knowledgeable including, but not limited to, Microsoft Office Suite, etc.
• Knowledge of the local/state/national nonprofit, rural, urban environmental needs and advocacy
• Identify the right stakeholder for key organizational initiatives.
• Skilled communicator and relationship-focused leader with an understanding and commitment to CHP's mission and with the interpersonal skills to constantly supervise diverse staff members. Managerial, team building, critical thinking, and decision-making skills are a must.

 Licenses & Certifications:

• MBA, MHA or similar degree from an accredited university is preferred.
• Minimum of 5 years of progressive leadership experience in healthcare.
• Knowledge of fiscal planning, analysis, and management principles
• Ability to work in a fast-moving (and sometimes ambiguous) environment, while managing toward clarity and solutions
• Knowledge of health care management principles and practices, enough to direct operations within a health care organization.
• Ability to communicate effectively to a variety of audiences in small and large group settings.
• Ability to exercise a high degree of initiative, sound judgement, discretion, and decision-making skills.
• Ability to solve management issues and direct numerous and varied operations simultaneously.
• Ability to set and maintain high standards of performance, hold people accountable for achieving deliverable metrics, encourage team participation, and motivate others through a shared vision.
• Knowledge of human resource management practices
• Knowledge of related regulatory and compliance requirements
• Possesses and maintains a current knowledge of healthcare industry operations and trends.

• Valid Driver’s license and automobile insurance.
• Annual OSHA/HIPPA training in accordance with the CHP OSHA/HIPPA manual.

 PHYSICAL DEMANDS:

• This position requires manual dexterity sufficient to operate phones, computers, and other office equipment, and the ability to sit and to use a computer for significant periods of time. 
• This person must speak clearly using the English language to accurately convey information.
• Work performed in an office setting as applicable is determined by activities.
• Work requires above average lifting, standing, long periods of sitting or other office discomfort and occasional weather exposure and local driving.

• Must be able to lift to 50 lbs.  Manual dexterity is required.
• Must possess normal vision or correctible to within normal ranges.
• Work may include extended periods of time viewing a computer monitor and or operating a keyboard.
•  OSHA Category I Position Classification for occupational exposure to blood and other possibly infectious materials.

• Direct physical contact with patients and airborne contaminants.
• Works in the community, in groups, or in receptive in-home environments.