Job Title: Vice President of Community Living
Department: Community Living
Reports To: Chief Program Officer
Supervises: Community Living Program Director(s)
FLSA: Exempt
SUMMARY
The Vice President of Community Living serves as a strategic executive leader responsible for the overall performance, growth, and sustainability of Life Unlimiteds Community Living services. This role provides system-wide oversight of program quality, financial performance, and operational effectiveness while ensuring services deliver meaningful, person-centered outcomes.
As a member of the Executive Team, the VP partners cross-functionally to advance organizational strategy, strengthen service delivery models, and ensure readiness for evolving regulatory and value-based reimbursement environments. This leader is accountable for building high-performing teams, fostering a culture aligned with Life Unlimiteds mission, and ensuring services remain compliant, innovative, and financially strong.
BASIC FUNCTIONS AND GENERAL RESPONSIBILITIES:
QUALITY Ensure Exceptional, Person-Centered Outcomes
Provide executive oversight of all Community Living programs to ensure alignment with Life Unlimiteds mission, vision, and strategic priorities
Ensure services deliver measurable, person-centered outcomes consistent with Meaningful Day principles and regulatory requirements
Establish and maintain systems for continuous quality improvement across program
Monitor program performance data, identify trends, and implement corrective and improvement strategies
Partner with Quality Assurance to oversee all incident management, inquiries, and investigation processes
Ensure timely and appropriate responses to investigations, including oversight of corrective action plans
Drive system-level learning from incidents and ensure continuous improvement
Ensure Community Living program meets licensing, regulatory, and payer compliance requirements
Stay current on regulatory changes and ensure policies, procedures, and practices are updated, implemented, and sustained
Promote a culture of accountability, excellence, and continuous improvement
Ensure effective use of organizational systems (e.g., EHR, reporting tools, dashboards) to monitor performance
Establish, monitor, and report on key performance indicators (KPIs) for Community Living programs
Drive data-informed decision-making across all areas of responsibility
Ensure integrity, accuracy, and consistency of program data
Utilize performance data to improve outcomes, efficiency, and strategic execution
GROWTH Lead Strategic Expansion and Innovation
Lead development and execution of Community Living growth strategy aligned with organizational strategic goals
Identify and evaluate opportunities for program expansion, new service lines, and geographic growth
Use referral, admission, discharge, and outcome data to inform strategic growth decisions
Partner with Strategy Team, Intake Department, and program leadership to analyze service demand and capacity
Drive innovation in service delivery models to improve outcomes and efficiency
Support launch and implementation of new programs, ensuring readiness and sustainability
Evaluate performance of new programs and make adjustments as needed
Align Community Living services with emerging best practices and value-based models
FINANCIAL STRENGTH Ensure Sustainability and Performance
Maintain full accountability for financial performance across Community Living program
Monitor program budgets, revenue, expenses, variances, and utilization
Partner with Finance and Strategy teams to develop and manage annual budgets and forecasts
Analyze financial performance and identify opportunities to improve efficiency and sustainability
Ensure services are delivered, documented, and billed accurately and in compliance with DMH requirements
Oversee systems and processes that support accurate billing and revenue cycle management
Identify and implement strategies to control costs while maintaining service quality
Ensure programs are positioned for long-term success under value-based and outcome-driven funding models
TEAM BUILDER Develop High-Performing Leadership and Culture
Build and sustain a strong leadership structure across Community Living programs
Develop a leadership pipeline to support organizational growth and succession planning
Provide executive oversight of staffing strategies to ensure programs are adequately resourced
Partner with HR and Executive Leadership to develop recruitment, retention, and workforce strategies
Support program leaders in performance management, coaching, and development
Foster a culture of accountability, engagement, and continuous improvement
Promote a positive Life Unlimited culture and ensure alignment with organizational values
Ensure leadership teams are equipped to manage performance, address challenges, and drive results
COMMUNICATION Drive Alignment and Organizational Effectiveness
Ensure effective communication across all levels of Community Living and throughout the organization
Provide regular executive-level reporting on program performance, outcomes, financial health, and risks
Ensure data and reporting systems produce accurate, timely, and actionable information
Collaborate across departments (QA, Finance, HR, Strategy, Operations) to ensure alignment and coordination
Communicate organizational priorities, expectations, and updates clearly to program leadership
Represent Life Unlimited with external stakeholders including regulators, funders, and community partners
Actively participate in Executive Team, leadership, and strategic planning meetings
Support organization-wide initiatives and cross-functional collaboration
Physical Expectations
This position requires extended periods of walking and standing with some periods of sitting depending on the needs and activities of the individuals supported. It may require light to heavy lifting and occasional stooping, kneeling, bending, and/or climbing stairs again depending on the needs of the individual supported. The position will require occasional physical intervention if confronted by a person displaying combative or potentially dangerous behavior.
Working Conditions
Office/home environment with noises from appliances, office equipment, and facility/maintenance team. May be exposed to blood borne pathogens and/or infectious diseases.
CORE COMPETENCIES:
Strategic and systems-level leadership
Financial acumen and business operations understanding
Data-driven decision-making
Deep knowledge of community living and developmental disability services
Strong communication and relationship management
Change leadership and innovation
Commitment to person-centered, outcome-driven service delivery
QUALIFICATIONS
Bachelors Degree in Human Services or related field required.
Minimum of 10 years of leadership experience in developmental disability services.
Minimum of 5 years in senior leadership overseeing similar community living programs.
Demonstrated experience in program oversight, financial management, and strategic leadership.
Strong knowledge of regulatory, licensing, and payer requirements.
Must obtain a Class E drivers license during new hire orientation must carry minimum coverage applicable by law for auto insurance
Must Receive Seasonal Flu Vaccination
Equal Opportunity Employer