Highlights
The ideal candidate will have a strong technology leadership background, with a focus on automation, data-driven decision-making, and proactive operations. Based in Baltimore, MD, this full-time role involves strategizing and enhancing enterprise support capabilities to minimize incidents and enhance service availability.
Numbers & Facts
| Location | Baltimore, MD |
| Industry | Staffing/Employment Agencies |
| Salary | $150,000–$175,000 Per Year |
| Company Size | 100 to 499 employees |
| Year Founded | 1984 |
| Website | https://www.mitchellmartin.com |
Description
Title: Vice President – Director
Location: Baltimore, MD
Position Type: Full Time
Compensation
Pay Range:$150,000-$175,000 Per Year
Description
Seeking an experienced leader focused on AI Operations, Incident, and Problem Management.
Based in Baltimore, MD, this full-time role involves strategizing and enhancing enterprise support capabilities to minimize incidents and enhance service availability.
The ideal candidate will have a strong technology leadership background, with a focus on automation, data-driven decision-making, and proactive operations.
Key Responsibilities
Develop and execute strategy for Incident and Problem Management, and Application Support.
Lead major incident management and improve response processes and communication.
Drive root cause analysis, corrective actions, and continuous improvement initiatives.
Oversee Level 2 Application Support to ensure effective troubleshooting and service restoration.
Advance AI Ops and automation to transform incident detection and resolution processes.
Qualifications
Bachelor's degree in a related field; advanced degree preferred.
10 years of experience in Technology organizations supporting enterprise environments.
7 years of leadership experience in operational support and incident management.
Strong understanding of application architectures, cloud platforms, and distributed systems.
Proven experience with automation and AI-driven operational solutions.
Core Technologies
Machine Learning | Event Correlation | Predictive Analytics | Automation Technologies | Operational Intelligence Platforms
Contact Information
Alyson Smolenski,alyson.smolenski@itmmi.com
Onboarding Expectations
Learn more about our Onboarding Process here https://youtu.be/rjV_NFYjyY4
EEO Statement
Learn more about our EEO policy here https://www.mitchellmartin.com/eoe-statement
Location: Baltimore, MD
Position Type: Full Time
Compensation
Pay Range:$150,000-$175,000 Per Year
Description
Seeking an experienced leader focused on AI Operations, Incident, and Problem Management.
Based in Baltimore, MD, this full-time role involves strategizing and enhancing enterprise support capabilities to minimize incidents and enhance service availability.
The ideal candidate will have a strong technology leadership background, with a focus on automation, data-driven decision-making, and proactive operations.
Key Responsibilities
Develop and execute strategy for Incident and Problem Management, and Application Support.
Lead major incident management and improve response processes and communication.
Drive root cause analysis, corrective actions, and continuous improvement initiatives.
Oversee Level 2 Application Support to ensure effective troubleshooting and service restoration.
Advance AI Ops and automation to transform incident detection and resolution processes.
Qualifications
Bachelor's degree in a related field; advanced degree preferred.
10 years of experience in Technology organizations supporting enterprise environments.
7 years of leadership experience in operational support and incident management.
Strong understanding of application architectures, cloud platforms, and distributed systems.
Proven experience with automation and AI-driven operational solutions.
Core Technologies
Machine Learning | Event Correlation | Predictive Analytics | Automation Technologies | Operational Intelligence Platforms
Contact Information
Alyson Smolenski,alyson.smolenski@itmmi.com
Onboarding Expectations
Learn more about our Onboarding Process here https://youtu.be/rjV_NFYjyY4
EEO Statement
Learn more about our EEO policy here https://www.mitchellmartin.com/eoe-statement
About Company
OUR FOCUS IS GROWTH
It’s not just about filling job openings. It’s about enabling growth and inspiring success. That’s what we do.
Mitchell Martin is one of the nation’s largest staffing companies, with offices throughout the US as well as in India and the Philippines. We help drive success for both people and companies by helping them achieve positive growth. We do this by building strong relationships and developing a deep understanding of the people we work with, in order to facilitate the best matches for both sides of the equation.