Vice President, Consumer Services and Solutions

Vice President, Consumer Services and Solutions

Description -

Join the Consumer Print Solutions and Services (CPSS) team to lead Consumer Services and Solutions (CSS), a high-growth business serving more than 13 million subscribers worldwide. With a proven track record of delivering sustained revenue and profit growth, CSS is at the forefront of HP's transformation toward services-led customer relationships. Our ambition is to expand the value of our current offerings while building the next generation of AI-powered digital solutions. We are also bringing to life the vision of the HP app-unlocking more seamless, personalized experiences that extend far beyond device setup, management, and support. As a strategic pillar for HP, CSS is shaping enduring customer connections and driving resilient, recurring growth.

Key Responsibilities

Strategy & Business Leadership

• Leads end-to-end strategy and execution for the global CSS strategy, aligned with CPSS and HP enterprise priorities
• Drive profitable growth across subscription offerings by evolving business models and developing new solutions for both existing and new customers and seamless user experience
• Lead long-term portfolio and monetization strategy to scale recurring revenue and maximize customer lifetime value
• Drive next generation of AI-powered digital solutions for home printing.

• Define and deliver a differentiated product roadmap, partnering across hardware, software, and firmware teams to bring compelling subscription solutions to market
• Own the vision, roadmap, and execution of the HP app, coordinating across business units to deliver a seamless OneHP experience across customer touchpoints
• Drive monetization of the HP app with curated and contextual offers, coordinated across business units

• Lead a global organization spanning product management, customer success, service delivery, operations, and program management
• Establish clear operating rhythms, governance, and performance metrics tied to business outcomes
• Drive simplification, scalability, and efficiency across development and operations, leveraging AI to accelerate innovation and execution
• Deliver best-in-class consumer experiences across the end-to-end lifecycle-from awareness and onboarding through active use-to drive engagement and retention
• Ensure operational excellence in service delivery through close partnership with Customer Support and Supply Chain/Logistics

• Build, inspire, and develop high-performing teams, fostering a culture of accountability, innovation, and inclusion
• Serve as a key member of the CPSS leadership team, influencing enterprise priorities and cross-division initiatives
• Partner closely across Print, Personal Systems, HP Solutions, TIO, and Enterprise Operations to deliver integrated OneHP outcomes

• 15+ years of progressive leadership experience in consumer services, digital platforms, subscriptions, or software-enabled businesses
• Proven success leading large, global teams and complex portfolios at the VP or equivalent senior leadership level
• Demonstrated experience scaling subscription-based or recurring revenue models
• Strong customer-centric mindset with experience delivering digital and platform-led consumer experiences
• Track record of driving transformation, simplification, and growth in complex matrixed organizations

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including;
• 4-12 weeks fully paid parental leave based on tenure
• 11 paid holidays
• Additional flexible paid vacation and sick leave (US benefits overview)