Veterinary Receptionist

Description

Some of the responsibilities you will own in this role:

• Greet clients warmly and assist with the check-in process, ensuring that their needs are met efficiently.
• Answer phone calls promptly, providing accurate information about services, appointments, and procedures.
• Schedule appointments for routine check-ups, emergencies, and surgeries, while ensuring client and patient details are correctly documented.
• Communicate with clients regarding hospital policies, payment information, and the nature of veterinary procedures.
• Educate pet owners on pre-appointment requirements, aftercare instructions, and general animal health tips.

• Accurately collect patient history and update records in our practice management system.
• Ensure that all patient and client data is up-to-date and properly recorded for veterinary staff reference.
• Work with the veterinary team to ensure that patient files are organized and prepared for upcoming appointments.

• Process payments for services and procedures, ensuring that invoices are clear and accurate.
• Handle client billing inquiries and assist with submitting insurance claims as needed.

• Prepare patient charts, ensure relevant medical information is readily available to the veterinary team.
• Maintain clear and effective communication with technicians, veterinarians, and management to ensure appointments and procedures are completed on schedule.
• Keep the front office clean and organized, assisting with the stocking of supplies when necessary.

• Provide exceptional customer service by building rapport with clients and addressing concerns in a compassionate and professional manner.
• Handle emergency situations calmly and efficiently, ensuring pets and owners feel supported.

• Manage various administrative tasks such as answering phones, filing paperwork, and assisting with office supply needs.
• Uphold client confidentiality in accordance with HIPAA regulations.

Preferred Qualifications

• Experience:
  • Previous experience in a hospital or veterinary setting is required; veterinary hospital experience is highly preferred.
  • Familiarity with veterinary practice management software (e.g., Avimark, eVet, or similar systems) is a plus.
• Customer Service Skills:
  
  
  • Excellent communication skills, both in person and over the phone, with the ability to convey information clearly and professionally.
  • Ability to handle challenging situations with tact, empathy, and professionalism.
• Organizational & Time Management Skills:
  • Strong organizational skills with the ability to manage a busy office environment while maintaining attention to detail.
  • Ability to multitask and prioritize effectively in a fast-paced setting.
• Availability & Flexibility:
  • Must be available to work Monday-Friday, 7:30 AM – 5:30 PM, and rotating Saturdays (8:00 AM – 12:00 PM). Saturday shifts require arrival by 7:45 AM.
  • Flexibility to work extra hours or weekends when needed.
• Team-Oriented Attitude:
  • Positive attitude, with a collaborative mindset and a willingness to assist other team members as needed.
  • Ability to thrive in a busy clinic environment, maintaining professionalism while managing multiple tasks.
• Physical Demands:
  • Ability to stand, sit, or walk for long periods and lift up to 25 pounds when necessary.

• Attention to Detail: Precision in managing patient records, scheduling, and financial transactions.
• Tech-Savvy: Comfortable using office software, veterinary practice management systems, and troubleshooting office equipment.
• Compassionate and Empathetic: A natural inclination to provide compassionate care to both pets and their owners.
• Strong Work Ethic: Reliable and motivated to maintain high standards of service and patient care.
• Team Player: Cooperative, friendly, and enthusiastic about working in a team-oriented environment.

Benefits

• Paid time off
• Health insurance
• Dental Insurance
• Vision insurance
• Employee discounts
• Flexible schedules
• 401K with company match
• Training and Career development