Veterinary Receptionist - Patient Care Coordinator

Description

Key Responsibilities

• Greet clients, answer phones, and provide a compassionate, professional first impression.
• Gather accurate patient history and presenting concerns to support the medical team.
• Act as a liaison between clients, veterinarians, technicians, and referring veterinarians (pDVMs).
• Provide timely updates on patient status under veterinary direction.
• Support clients emotionally during high-stress and emergency situations.

• Create, review, and explain treatment estimates, ensuring clients understand diagnostic and care plans.
• Secure deposits and process payments for emergency services, procedures, and hospitalizations.
• Educate clients on pricing, financial policies, and third-party financing options (e.g., CareCredit, Scratchpay).
• Perform basic auditing of charges to ensure accuracy and completeness.

• Schedule and manage emergency visits and specialty consultations.
• Triage incoming calls and coordinate urgent patient admissions.
• Monitor patient flow and assist in prioritizing cases based on medical urgency.
• Maintain accurate and detailed patient records in the EMR system.

• Process intake forms, consent documents, and medical records.
• Ensure all patient information and updates are entered accurately and promptly.
• Assist with check-in, discharge paperwork, and follow-up coordination.

• Maintain a clean, organized, and professional front desk and lobby environment.
• Collaborate closely with clinical staff to ensure efficient workflow and communication.
• Assist with bringing patients to exam rooms and coordinating client visitations.
• Provide support to nursing staff during peak times, including basic CSR duties.

• Stay calm and organized during emergency situations, supporting triage and intake processes.
• Prepare and manage paperwork for specialty procedures and hospitalized patients.

Skills Knowledge and Expertise

• Previous experience in a veterinary clinic, emergency hospital, or specialty setting preferred
• Strong communication skills with a high level of empathy and emotional intelligence
• Ability to multitask in a fast-paced, high-stress environment
• Basic understanding of veterinary terminology and emergency presentations
• Experience with veterinary software systems (e.g., Instinct, Via) is a plus
• Proficiency in handling financial transactions and discussing costs with clients

• High school diploma or equivalent required
• Ability to stand for extended periods and assist with pets up to 40 lbs if needed

Benefits

• Exceptional compensation 
• Retirement: 401(K) with employer match  
• Training and career development 
• Fast-paced, high-volume emergency veterinary hospital
• Weekend-focused schedule with potential exposure to emotionally intense situations
• Collaborative, team-oriented culture focused on exceptional patient and client care