Veterinary Receptionist / Client Service Representative

Churchland Animal Clinic is seeking an outgoing Client Service Representative to serve as the welcoming face of our hospital.

In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $15.00–$18.50 per hour, for each hour worked
• Schedule: This is a full-time position (38–40 hours/week) with flexible scheduling options, Monday–Friday and typically 1 Saturday shift per month from 7:30-2pm.
  • Typical shifts run 7:30 AM–6:00 PM, with extended evening availability needed on Monday, Wednesday, and Thursday until 9:00 PM.
  • Schedule flexibility between shift lengths is available for the right candidate.

Full-time Benefits Package:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k — with company match beginning 2027
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Uniform allowance

Part-time team members may be eligible for limited benefits in accordance with company policy and state law.

Minimum qualifications and skill set:

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary or healthcare-related front desk experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-line phone system while assisting in-person clients
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service during both routine interactions and emotionally sensitive situations
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating patient flow preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with an energetic, close-knit team
  • Ability to remain calm, professional, and solution-oriented during busy periods, including evening hours

Why choose Churchland Animal Clinic?

Churchland Animal Clinic in Portsmouth, VA is a well-established small animal practice known for its strong team culture, loyal client base, and commitment to high-quality, personalized care. Our 2-doctor team is supported by an experienced and tenured staff, including skilled credentialed technicians who play an integral role in patient care and surgery. We offer a full range of services including wellness care, soft tissue surgery, dentistry, and in-house diagnostics — all within a structured and efficient workflow.

What truly sets us apart is our culture — our team is energetic, collaborative, and genuinely enjoys working together in a fast-paced, supportive environment. With no on-call or emergency hours and a strong emphasis on teamwork and communication, Churchland Animal Clinic is an ideal setting for someone who thrives in a lively, community-focused practice where your work is seen and your contributions matter.

Apply today — we look forward to hearing from you!

#LI-KG1

*To determine specific pay Company will consider the following factors: the applicant’s education, training, or experience related to the job position, geographic location where the work is performed, and other relevant factors.

**During the process, you may request more information about compensation and benefits for your specific location where the work is performed. Where required under applicable law, WVP provides eligible employees with leave, and similar benefits programs, all in accordance with state and local law.

WVP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any other protected characteristic under federal, state or local laws. WVP will consider qualified applicants with a criminal history, in a manner consistent with the requirements of applicable state and local laws. Qualified Applicants with disabilities are entitled to reasonable accommodations under applicable state and local law, and the Americans with Disabilities Act. Please contact People Operations, if you need assistance completing the application process.