Norwich Regional Animal Hospital is Hiring a Veterinary Patient Care Coordinator / Veterinary Assistant!
Position Details
- Role: Veterinary Patient Care Coordinator / Veterinary Assistant
- Status: Full-time or Part-time
- Salary: From $20.00 per hour
- Schedule: 4-day work week, Monday through Friday, 8:00 a.m.–5:00 p.m.; closed Saturdays
Benefits Highlights
- Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses
- Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee discounts
- Professional Growth & Recognition: Quarterly team bonuses, continuing education allowance, state license & VTNE fee reimbursement, and uniform allowance
- Lifestyle Perks You’ll Appreciate: Six paid holidays and an Employee Assistance Program
Looking for a Role Where Client Care, Patient Support, and Teamwork Come Together?
Norwich Regional Animal Hospital is looking for a compassionate and engaged Veterinary Patient Care Coordinator / Veterinary Assistant to join our small but mighty team. We are a small animal general practice with an amazing and diverse clientele, and we are committed to quality medicine, compassionate care, and supporting each patient’s individual needs.
Our team works hard, values each person’s education and lived experience, and has as much fun as possible while meeting the needs of our clients and patients. If you are organized, compassionate, team-focused, and interested in both client service and patient care, we would love to meet you.
Why Our Team Loves Working Here
- Four-day work week with a floating weekday off
- Monday through Friday schedule with no Saturdays
- Supportive team that cares deeply about quality of life and well-being
- Small, collaborative hospital environment
- Meaningful relationships with clients and patients
- Opportunities to learn both front-line client care and clinical support skills
- Competitive compensation and staff discounts on care
What You’ll Do
- Serve as a first point of contact for clients in person and over the phone
- Respond to client communications with compassion and professionalism
- Schedule appointments and help manage the hospital calendar
- Request medical records and coordinate referrals with other hospitals
- Manage client accounts and accurately document communications
- Prepare estimates and discuss financial commitments with clients
- Build rapport and long-term relationships with clients and pets
- Assist in animal examinations and treatments
- Monitor and comfort patients before and after procedures
- Prepare and clean exam rooms, equipment, and surgical tools
- Administer medications and collect lab samples as directed
- Educate clients on pet care, nutrition, and preventive medicine
- Maintain accurate patient records
What Our Veterinary Patient Care Coordinator / Veterinary Assistants Bring
- High school diploma or equivalent
- Excellent administrative, phone, organizational, and time management skills
- Strong computer skills and comfort navigating software platforms
- Ability to discuss financial arrangements professionally
- Compassionate communication skills, especially with worried or emotional clients
- Ability to balance client needs with medical team workflow
- Patience, calmness, and professionalism while maintaining boundaries
- Experience in an animal or human medical setting preferred
- Positive attitude and team-first mindset
- Ability to multitask with attention to detail
- Strong work ethic, reliability, and willingness to ask for help when needed
- Passion for animal welfare and client care
Benefits You Can’t Beat
Financial Benefits
- A flexible approach to compensation that reflects your skill set and future performance
- 401(k) matching & Roth Retirement Savings Plan
- Flexible Spending Account (full-time only)
- 529 Savings Plan
- Tuition Support Program (full-time only)
- Referral bonus program
Wellness Benefits
- Health Insurance, including medical, dental, and vision (full-time only)
- Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
- Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
- Sick Time / Paid Time Off
- Free/discounted lab work for all employee pets
- Pet discounts on services and products
- Pet food discount program
Workplace Benefits
- Quarterly Team Rewards Bonus Program
- State license reimbursement
- VTNE exam fee reimbursement
- Professional development opportunities
- Continuing education allowance
- Uniform allowance
Lifestyle Benefits
- Six paid holidays (full-time only)
- Employee Assistance Program
- Employee discount program
Join Our Team!
Think you're the Veterinary Patient Care Coordinator / Veterinary Assistant we’re looking for? Apply today and discover what makes Norwich Regional Animal Hospital such a rewarding place to grow your veterinary career.
Diversity, equity, and inclusion are core values at Norwich Regional Animal Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.