Veterinary ER Liaison, AVES
Ethos Veterinary Health
Austin, TX
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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Administrative Skills, Billing, Calendar Management, Cancer, Cardiology, Communication Skills, Compensation and Benefits, Critical Care, Customer Experience, Customer Service Evaluation, Customer Support/Service, Data Entry, Dental Insurance, Disability Insurance, Documentation, Emergency Care, Emergency Services, English Language, Establish Priorities, Follow Through, Home Care, Hospital, Internal Medicine, Leading Edge Technology, Life Insurance, Medical Imaging, Medical Records, Medical Treatment, Medications, Medicine, Multilingual, Multitasking, Network Integration, Neurosurgery, Oncology, Organizational Skills, Patient Admissions, Patient Care, Prescription Drugs, Process Improvement, Quality of Care, Radiation Therapy, Radiology, Retirement Plan, Team Player, Training/Teaching, Treatment Plan, Tuition Fees, Veterinary Hospital, Veterinary Medicine, Vision Plan
LOCATION
Austin, TX
POSTED
5 days ago
Veterinary ER Liaison
Join Our Growing Team at Austin Veterinary Emergency and Specialty Center!
At Austin Veterinary Emergency & Specialty (AVES), we have recently expanded—adding new doctors, enhancing our services, and growing our departments—now operating in our brand-new, state-of-the-art 45,000 sq. ft. hospital.
As part of this continued growth, we’re hiring for multiple technician roles across departments. We’re seeking highly skilled, self-motivated, and team-oriented professionals who are passionate about delivering exceptional care in advanced veterinary medicine.
Overview:
Our Liaisons serve as the vital communication link between our doctors and clients. They handle client phone calls, emails, and questions while helping support the flow of the doctor’s day and keeping their schedule on track. Liaisons also assist with patient treatment plans as needed and manage key administrative tasks such as data entry and medical record documentation.
This role requires an exceptionally organized and dependable individual who thrives on managing multiple priorities with professionalism and positive energy. Strong client communication skills are essential, as AVES prides itself on providing an outstanding client experience and a low-stress, patient-centered approach to care.
The ideal candidate is proactive, flexible, and committed to going the extra mile for clients with a genuine “can-do” attitude. By relieving doctors of administrative work and non-technical details, liaisons improve efficiency and enhance the overall quality of patient and client care at AVES.
Compensation:
For more information about our hospital, please visit https://www.austinvets.com
Join Our Growing Team at Austin Veterinary Emergency and Specialty Center!
At Austin Veterinary Emergency & Specialty (AVES), we have recently expanded—adding new doctors, enhancing our services, and growing our departments—now operating in our brand-new, state-of-the-art 45,000 sq. ft. hospital.
As part of this continued growth, we’re hiring for multiple technician roles across departments. We’re seeking highly skilled, self-motivated, and team-oriented professionals who are passionate about delivering exceptional care in advanced veterinary medicine.
Overview:
Our Liaisons serve as the vital communication link between our doctors and clients. They handle client phone calls, emails, and questions while helping support the flow of the doctor’s day and keeping their schedule on track. Liaisons also assist with patient treatment plans as needed and manage key administrative tasks such as data entry and medical record documentation.
This role requires an exceptionally organized and dependable individual who thrives on managing multiple priorities with professionalism and positive energy. Strong client communication skills are essential, as AVES prides itself on providing an outstanding client experience and a low-stress, patient-centered approach to care.
The ideal candidate is proactive, flexible, and committed to going the extra mile for clients with a genuine “can-do” attitude. By relieving doctors of administrative work and non-technical details, liaisons improve efficiency and enhance the overall quality of patient and client care at AVES.
Compensation:
- $22-$24.50/hr. based on experience
Schedule Available:
- Full Time
- Sunday - Tuesday
- 7am – 7pm
Primary Responsibilities
Client Communication & Scheduling
Client Communication & Scheduling
- Serve as the primary contact for client calls, emails, and questions.
- Organize doctor schedules, including appointments, procedures, and patient flow.
- Prioritize returning client calls based on urgency. Communicate messages to the doctor and clarify whether they prefer to return the call themselves or delegate the follow-up. When appropriate, return calls with the doctor’s response.
- Contact pharmacies to process prescriptions as needed.
- Ensure all communications are accurately documented in the medical record, following AVES standards.
- Support end-of-life care discussions with compassion, assist clients through arrangements and provide empathetic communication.
Hospital Admissions & Discharges
- Assist with patient admissions by reviewing estimates, completing Authorization and Release forms, and relaying the doctor’s immediate orders to the patient care team.
- Support patient discharges by preparing patients for release in a medically appropriate state. Escort clients into the exam room to thoroughly review discharge instructions.
- Provide education on postoperative/procedure care, medication instructions, and at-home treatment plans, ensuring families feel supported and confident when taking their pets home.
Administrative Support
- Review and verify client charges, ensuring accuracy.
- Assist with entry of patient invoices and discounts.
- Complete necessary paperwork for procedures (e.g., procedure request forms).
- Assist with importation of referring veterinarian records into EzyVet, including notes, diagnostics, and imaging.
- Document all client communications (phone or in-person) in EzyVet. All entries must include your name, date, and time stamp for clarity and transparency.
- Elevate the client’s experience through precise follow-through and personal touches (e.g., sending photo updates during hospitalization and checking in after discharge to support a smooth recovery).
Continuity of Care
- Perform follow-up calls to clients with hospitalized patients to provide updates.
- Accurately and professionally convey information between the doctor and the client when the doctor is unavailable.
- Recognize the limits of your knowledge — if unsure, seek assistance from another staff member rather than guessing.
Who We Are Looking For:
- At least 2 years of customer service experience in a medical setting is required
- Veterinary experience is preferred.
- A solid employment history with proven reliability.
- The ability to work independently while being self-driven and eager to grow.
- A proactive mindset, always looking for process improvements and opportunities for collaboration to streamline operations.
- Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus
Benefits Include:
- 401(k) with matching
- Health, Dental, and Vision insurance
- Health Savings Account (HSA) / Flexible Spending Account (FSA)
- Life and Disability insurance
- Paid Time Off (PTO) and Holidays
- Employee Assistance Program and Discounts (including Pet Discount)
- Professional development and tuition assistance
- Uniform stipend
- Retirement plan
Why AVES?
Austin Veterinary Emergency and Specialty Center (AVES) has proudly served the Austin pet community for 11 years, delivering exceptional, compassionate care when it matters most. As a thriving 24/7/365 veterinary hospital, we offer a comprehensive range of specialty services including Emergency & Critical Care, Internal Medicine, Surgery, Neurology, Cardiology, Diagnostic Imaging, Interventional Radiology—and now, an exciting addition: a fully integrated Oncology Cancer Center, providing both medical and radiation oncology.
We’ve Moved!
AVES has officially relocated to a brand-new, 45,000 square foot, state-of-the-art facility just 2.6 miles from our original location. This expansion allows us to grow alongside our community, enhance our capabilities, and create even more opportunities for our team members to develop and thrive.
Our core values—Kindness, Integrity, Collaboration, and Consistency—are at the heart of everything we do, guiding us in delivering top-tier medical care and an exceptional client experience. We are also deeply committed to the growth of our team, offering a robust on-site Education Program designed to support ongoing learning and hands-on training for our support staff.
Come join us and be part of a hospital that’s growing, evolving, and making a difference every single day.Austin Veterinary Emergency and Specialty Center (AVES) has proudly served the Austin pet community for 11 years, delivering exceptional, compassionate care when it matters most. As a thriving 24/7/365 veterinary hospital, we offer a comprehensive range of specialty services including Emergency & Critical Care, Internal Medicine, Surgery, Neurology, Cardiology, Diagnostic Imaging, Interventional Radiology—and now, an exciting addition: a fully integrated Oncology Cancer Center, providing both medical and radiation oncology.
We’ve Moved!
AVES has officially relocated to a brand-new, 45,000 square foot, state-of-the-art facility just 2.6 miles from our original location. This expansion allows us to grow alongside our community, enhance our capabilities, and create even more opportunities for our team members to develop and thrive.
Our core values—Kindness, Integrity, Collaboration, and Consistency—are at the heart of everything we do, guiding us in delivering top-tier medical care and an exceptional client experience. We are also deeply committed to the growth of our team, offering a robust on-site Education Program designed to support ongoing learning and hands-on training for our support staff.
For more information about our hospital, please visit https://www.austinvets.com
Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.
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