Administrative Skills, Analysis Skills, Animal Care, Animal Training, Antibodies, Calendar Management, Centers for Disease Control and Prevention (CDC), Customer Relations, Customer Satisfaction, Customer Support/Service, Emergency Care, High School Diploma, Higher Education, Hospital, Information Technology & Information Systems, Medical Office, Medical Records, Medications, Patient Care, Regulations, Telephone Skills, Time Management, Training/Teaching, Vaccination, Veterinary Hospital, Veterinary Medicine
Are you a superb customer service professional with a passion for animals? Do you enjoy helping veterinary patients and clients? Find satisfaction in contributing to a medical team? Look no further! If you're ready to be part of something great, come join our incredible team at AUCVM as we seek a
Veterinary Customer Services Representative to perform clerical duties related to veterinary care.
Here at the
College of Veterinary Medicine, you’ll contribute to a veterinary team by compiling a thorough medical record, processing client-owned animals for admission into & discharge from Auburn University Veterinary Teaching Hospitals, and serving as the frontline contact with our clients. Customer service representatives liaison with referring veterinarians, facilitate admission of patients needing emergency medical care and guide clients through the process of deciding which area of the hospital suits their patient's needs. In this position, you will play a critical role in the medical process and ensure the team has the information they need to make a difference for each patient. This position will primarily be focused within the
J. T. Vaughan Large Animal Teaching Hospital.
This position involves direct contact with animals susceptible to rabies. Employees in this role must complete a rabies pre-exposure vaccination series and maintain adequate rabies antibody titer (0.5 IU/mL) as recommended by CDC guidelines. Auburn University will cover the cost of the rabies vaccination series, periodic titer checks, and any necessary boosters.
Responsibilities:
- Welcomes clients to the hospital, registers clients’ animals that are in need of medical attention and verifies client, patient, and referring veterinarian demographics.
- Ensures all proper paperwork is completed, gathers records from other veterinary facilities as needed, compiles the physical medical record, and alerts the appropriate clinical personnel of the patient’s arrival.
- Appropriately directs clients to areas within the clinic for animal care and continues to ensure client’s visit is successful.
- Communicates frequently with the clinical team regarding patient/client needs and expectations.
- Receives and screens telephone calls to include scheduling appointments; provides information and assistance to callers and/or visitors regarding clinic and hospital procedures and processes; determines appropriate course of action, referral, or response.
- Contacts clients to confirm appointments, providing clients any information or instructions needed prior to their appointment.
- Communicates admissions information, fees, discharge date(s), clinic regulations, or other clinic services to clients.
- Discharges clients in a timely and appropriate manner. Ensures bill order is complete and has been verified by hospital auditors, ensures all medications have been given to the client.
- Addresses any past accounts or financial follow-ups. Confirms client does not have any further clinical questions.
- Generates, analyzes, validates, and verifies, financial records in-house as well as prepares, records, and verifies daily deposits and cash reports for Bursar’s office.
- Abides by rules and regulations for Veterinary Client Representatives as defined by the American Animal Hospital Association and policies and protocol of the College of Veterinary Medicine and teaching hospitals.
Qualifications:
Level I: High school diploma or equivalent.
Level II: High school diploma or equivalent plus 2 years of experience in a veterinary, medical office, or hospital setting working with medical records and hospital information systems.
Substitutions allowed for Experience:
Degrees may be accepted in lieu of experience.
Minimum Knowledge, Skills, and Abilities:
Level I requires:
- Basic knowledge of standard office functions.
- Communication with others is limited to exchange of routine information.
Level II requires:
- Standard knowledge of office functions.
- Working knowledge of Auburn University administrative systems appropriate to the position.
Why Work at Auburn:
- Life-Changing Impact: Our work changes lives through research, instruction, and outreach, making a lasting impact on our students, our communities, and the world.
- Culture of Excellence:We are committed to leveraging our strengths, resources, collaboration, and innovation as a top employer in higher education.
- We’re Here for You:Auburn offers generous benefits, educational opportunities, and a culture of support and work/life balance.
- Sweet Home Alabama:The Auburn/Opelika area offers southern charm, vibrant downtown scenes, top-ranked schools, and easy access to Atlanta, Birmingham, and the Gulf of Mexico beaches.
- A Place for Everyone: Auburn is committed to fostering an environment where all faculty, staff, and students are welcomed, valued, respected, and engaged.
- Ready to lead and shape the future of higher education? Apply today! War Eagle!
Equal Opportunity Compliance Statement:
It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. Please visit the Office of Equal Opportunity Compliance's website to learn more.A
Auburn University
Welcome to Auburn University, a
comprehensive land, space and sea grant research institution blending arts and applied sciences. The University
continuously changes to accommodate today's needs, while still respecting the traditions and spirit of Auburn. As we grow and change, Auburn will always continue its tradition of excellence.
The main campus had an enrollment during fall of 2007 of 24,137. Auburn University offers degrees in 13 schools and colleges at the undergraduate,
graduate and professional levels.
Auburn University is known not only for its academic excellence, but for its impact on Alabama as well. A recent study
determined AU had nearly $ 4 billion
economic impact on the state of Alabama, including a $ 1.5 billion impact on the economy and a $ 2.4 billion impact in "human capital." AU's Technical Assistance Center, a collaborative Engineering / Business outreach unit, performs hundreds of projects annually for state industry, generating millions of dollars in increased efficiencies and saving or creating hundreds of jobs statewide.
Auburn University has developed into one of the largest universities in the South, remaining in the educational forefront with its traditional blend of arts and applied science, and changing with the needs of today while living with a respect for the traditions and spirit that are Auburn.