Veterinary Customer Service Representative

Description

Client Service Representative 
Part-Time
Four Paws Animal Hospital
Columbia, SC 

About You 
You’ll play an important role in pets’ lives by providing end-to-end care for our 
precious patients. Your life-changing work will range from the hands-on care of 
facilitating outpatient treatments to support services including admitting and discharging patients. 
The success of your patients’ care matters to you, and your success matters to us.

Your Experience & Skills 

• Customer service experience (often 1–3 years preferred)
• Receptionist, front desk, call center, retail, hospitality, or medical office experience can be valuable
• Experience working with animals or in a veterinary setting is often preferred but not always required
• Excellent verbal and written communication
• Professional phone etiquette
• Appointment scheduling and calendar management
• Customer conflict resolution and de-escalation
• Multitasking in a fast-paced environment
• Attention to detail and accurate record keeping
• Basic computer proficiency and data entry
• Cash handling and payment processing

Four Paws is looking for a customer service representative to join us as part of the Thrive Pet 
Healthcare community. 
At Four Paws, you’ll feel the warmth and culture of a small hospital. As a 
hospital deeply rooted in the local community, you will experience the best of both 
worlds: a genuine local culture with the benefits of Thrive's national resources. 

About The Hospital
Four Paws is a general practice located in Columbia, SC focusing on veterinary services. 
Our hospital has a compassion toward pets and their owners. 
We are open Monday (8-6) -Saturday (9-12), serving the Forest Acres area

You’re Willing And Able To
• Support veterinarians to ensure quality veterinary care, advocate for pets, and 
educate clients
• Assist veterinarians and the medical team to maximize productivity and 
maintain positive patient flow
• Communicate with clients about individualized pet health concerns and offer 
guidance on Thrive Membership options, medications, and additional 
treatments
• Assist in maintaining relevant, comprehensive medical records with the 
support of practice systems
• Obtain relevant health history and information from clients and maintain 
medical charts
• Be willing to guide, mentor, and support fellow team members

You’ll Grow with Us 
Here, you can grow your career as best fits you through access to comprehensive 
learning and skillset programs. You can build your skills and earn credentials 
through: 
• Our vast, diverse, and free library of continuing education courses - ThriveU 
• Live, virtual interactive workshops to develop valuable leadership skills 
• A program designed to teach you the fundamentals of running a pet hospital 
And, with so many locations nationwide, you can find and move into any specialty, 
hospital type, or environment. Join us and provide your best care at a clinic that is 
deeply rooted within its community and bolstered by the resources of Thrive Pet 
Healthcare. 

Benefits – our care in action
Thrive offers a suite of benefits to support team members’ emotional, physical, 
professional, and financial wellbeing. In addition to our health and life insurance, and 
short- and long- term disability plans, we offer eligible team members:
• Competitive pay
• 401(k) with employer match 
• Mental health resources, including easy access to therapy through Lyra 
Health 
• Paid parental leave
• Purr-ental leave for when you adopt a pet 
• Subsidized backup childcare and elder care 
• Expert advice, support and network discounts for fertility and family planning 
• FREE CE courses
• Pet perks and veterinary service discounts 
• Student loan support tools and assistance 

*Some benefits shown are only for full-time team members who work 30 hours or more per week. 
Certain Benefits may be subject to waiting periods or length of service requirements.