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Veterinary Clinical Nurse Manager, CASE

Ethos Veterinary Health

Boulder, Colorado

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JOB DETAILS
SKILLS
Case Management, Certified Case Manager (CCM), Clinical Nursing, Coaching, Communication Skills, Compensation and Benefits, Critical Care, Customer Experience, Customer Relations, Customer Support/Service, Disciplinary Action, Disease Treatment, Documentation, Educational Administration, Emergency Care, Emergency Management, Emergency Services, English Language, Financial Support, Flexible Spending Accounts, Healthcare Customer Service, High School Diploma, Hospital, Information Technology & Information Systems, Interviewing Skills, Job Requisition Posting, Leadership, Leading Edge Technology, Life Insurance, Magnetic Resonance Imaging (MRI), Medical Records, Medicine, Mentoring, Multilingual, Multitasking, Needs Assessment, Network Integration, Nursing Management, Onboarding, Operations, Organizational Skills, Patient Care, Payroll Administration, People Management, Performance Analysis, Performance Metrics, Performance Reviews, Process Improvement, Quality of Care, Schedule Development, Service Delivery, Staff Development, Team Player, Technical Support, Training Program, Training/Teaching, User Documentation, Veterinary Medicine, Veterinary Nursing
LOCATION
Boulder, Colorado
POSTED
30+ days ago
 
Veterinary Clinical Nurse Manager- Emergency/CC

Colorado Animal Specialty & Emergency (CASE) in Boulder, CO, is a leading provider of specialty and 24-hour emergency veterinary services in Boulder. Our state-of-the-art, 35,000 sq ft hospital is staffed by experienced medical professionals, including board-certified specialists who are dedicated to delivering the highest level of compassionate veterinary care. Our mission is to preserve and enhance the human-animal bond by offering exceptional service through innovative medicine, community partnerships, and nurturing client relationships.

We are seeking a Clinical Nurse Manager who will oversee key operations, manage staff schedules, coach and develop team members, delegate responsibilities, and actively contribute to patient care to ensure compassionate, high-quality treatment and accurate medical records. This role will cover the Emergency & Critical Care departments.

Overview:
The Clinical Nurse Manager plays a vital leadership role at CASE, serving as a positive role model for staff while overseeing all aspects of daily clinical operations. Working closely with the Medical Director and Hospital Director, this position ensures that departmental standards are consistently met and organizational goals are achieved.

Success in this role requires exceptional communication skills and the ability to build strong professional relationships with doctors, technical staff, client service representatives, the education department, and fellow leaders. The ideal candidate is dependable, energetic, and highly organized—capable of managing multiple priorities in a fast-paced, high-pressure environment while maintaining a strong focus on patient care and client service excellence.

Location:
  • Boulder, CO
Compensation:
  • The ideal salary range for the opportunity is $75,000-$90,000
    • The final salary is based on skills and experience
Schedules Available:
  • Full Time
    • Monday – Friday
    • 5 x 8- hour shifts
  • Flexibility/Weekend Availability as needed
Duties and Responsibilities:
Staff Development & Management
  • Serve as a positive role model and mentor for employees.
  • Hold regular one-on-ones with supervisors and staff; track and document performance.
  • Oversee annual performance appraisals, raises, and disciplinary actions in partnership with leadership/HR.
  • Facilitate departmental, leadership, and managerial meetings.
Scheduling & Staffing
  • Create and manage staff schedules, ensuring adequate coverage and workflow efficiency.
  • Approve timesheets, PTO, and process payroll.
  • Address attendance/punctuality concerns and arrange coverage for absences.
  • Support recruiting: post jobs, interview candidates, oversee working interviews, extend offers, and coordinate onboarding/offboarding.
Operations & Training
  • Review and update protocols, training manuals, and job descriptions.
  • Collaborate with managers and education teams to deliver consistent training programs.
  • Address client concerns, de-escalating when possible or escalating as needed.
  • Gather real-time feedback from doctors on workflows and patient care.
Documentation & Reporting
  • Maintain accurate employee records, forms, and documentation.
  • Track departmental goals, common errors, and KPIs to drive process improvements.
Core Skills & Abilities
  • Leadership: Inspire, guide, and develop staff while managing diverse responsibilities.
  • Client Service: Deliver exceptional service by evaluating needs, ensuring satisfaction, and upholding standards.
  • Patient Care: Strong knowledge of disease processes, treatment quality, and compassionate care.
  • Administrative Expertise: Proficient in scheduling, documentation, and information systems.
  • Social Awareness: Adapt communication to effectively support staff, clients, and patients.
  • Process Improvement: Identify opportunities to streamline operations and enhance client experience.
Requirements:
  • High School diploma is required, Associate's degree (A. A.) in animal technology or Bachelor’s preferred along with current technical certification (RVT, CVT, LVT, CVA).
    • Relevant experience or equivalent combination of education and experience will be considered.
  • At least 5 years of experience working in veterinary clinical role.
  • At least 2 years of full-time work experience in a leadership role (lead, supervisor, manager).
  • Culture builders—team players eager to promote trust, collaboration, and a positive work environment.
  • Adaptability—individuals willing to go the extra mile to ensure the best patient and client experience.
  • Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus
Perks & Benefits:
  • CE Allowance
  • Uniform Allowance
  • Paid Time Off
  • Holiday = time and a half
  • Employee Pet Discount
  • 401k
  • Medical/Dental/Vision
  • Disability Insurance
  • Life Insurance
  • HSA/FSA
  • Access to VetBloom for RACE-approved continuing education and training
  • License application and renewal reimbursement for CVTs.
  • Financial support and onsite mentorship for those pursuing VTS certification
  • Ask us about certification assistance
Why Join Us?
  • Innovative Environment: Be part of a team that embraces cutting-edge technology including CT and MRI studies.
  • Professional Growth: Access continuous learning opportunities and expand your skill set with ongoing training and development.
  • Collaborative Team: Work alongside passionate professionals dedicated to providing the highest level of care.
  • Impactful Work: Make a meaningful impact on the lives of our furry patients and their families every day.
We would love to hear from dedicated veterinary professionals who are passionate about making a difference and are excited to grow alongside us. Join our team today and experience the culture you've been looking for!
 
For more information about us, please visit https://coloradoanimalspecialty.com.
 
Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.
 

About the Company

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Ethos Veterinary Health