Billing, Calendar Management, Career Development, Communication Skills, Customer Relations, Customer Support/Service, Detail Oriented, High School Diploma, Lift/Move 30 Pounds, Lift/Move 50 Pounds, Medical Records, Medications, Multitasking, Operations, Organizational Skills, Patient Care, Practice Management Software, Prescription Drugs, Prescription Filling, Record Keeping, Vaccination, Veterinary Hospital, Veterinary Medicine
Description
Are you passionate about helping pets and the people who love them? We are seeking a friendly, dependable, and detail-oriented Veterinary Client Service Representative (CSR) to join our growing veterinary team. As the first point of contact for our clients, you’ll play an essential role in creating a welcoming, compassionate, and organized experience while supporting our veterinarians and technicians in delivering exceptional patient care.
If you thrive in a fast-paced veterinary clinic, enjoy providing outstanding customer service, and have excellent communication skills, we’d love to hear from you!
Schedule: Monday-Thursday, 7:00 AM-4:00 PM
Some of the responsibilities you will own in this role:
- Welcome clients and patients with professionalism, warmth, and compassion.
- Answer multi-line phones and respond to client inquiries.
- Schedule appointments and obtain accurate patient medical histories.
- Verify patient vaccination records, immunization status, and required testing.
- Communicate patient arrivals and treatment needs with veterinarians and veterinary technicians.
- Process invoices, collect payments, and explain charges when needed.
- Fill prescription medications, prescription diets, and over-the-counter products as directed by the veterinarian.
- Maintain accurate patient records and enter information into veterinary practice management software.
- Support daily front desk operations while ensuring exceptional client service.
- Assist with additional responsibilities as assigned. Duties may change as clinic needs evolve.
Preferred Qualifications
- High school diploma or equivalent.
- Previous veterinary clinic, animal hospital, or veterinary customer service experience preferred.
- Excellent communication, organizational, and multitasking skills.
- Comfortable working in a fast-paced environment while maintaining attention to detail.
- Ability to lift 30-50 pounds.
- Availability to work weekends, evenings, and holidays as needed.
Benefits
- Paid time off
- Health insurance
- Dental Insurance
- Vision insurance
- Employee discounts
- Flexible schedules
- 401K with company match
- Training and Career development
A
Animal Emergency & Specialty Center - Chattanooga