Veterinary Client Service Representative

Veterinary Client Service Representative

Full-time: 36-40 hours per week, including a minimum of 2 Saturdays a month

Austin Pet & Exotic Hospital

Austin, TX

About You

You’re a friendly, detail-oriented Veterinary Client Service Representative (CSR)/Veterinary Receptionist who enjoys helping clients and supporting a busy medical team. You communicate clearly, stay calm under pressure, and take pride in creating a welcoming front-desk experience. You’re comfortable juggling phone calls, appointment scheduling, check-in/check-out, and payment processing while keeping records accurate in practice management software.

The success of your patients’ care matters to you, and your success matters to us.

Your Experience & Skills 

·        1+ year experience in a veterinary clinic required

·        Strong customer service skills (phone, email, and in-person), including handling sensitive or emotional situations with empathy

·        Excellent communication, organization, and time-management skills; ability to multitask in a fast-paced environment

·        Experience with appointment scheduling, multi-line phones, and high call volumes

·        Comfortable learning and using practice management software and maintaining accurate client/patient records

·        Cash handling and payment processing experience; attention to detail with invoices and financial information

·        Team-first mindset with a friendly, professional, and dependable approach

Responsibilities:

• Answer multi-line phones; triage routine vs. urgent/emergency calls and route appropriately
• Schedule appointments and manage the daily calendar; confirm visits and communicate wait times and next steps
• Greet clients and patients; manage check-in/check-out, collect histories as directed, and support a smooth client flow
• Process payments and invoices; handle cash/credit transactions and maintain accurate financial records
• Communicate clearly between clients and the medical team, ensuring messages, estimates, and follow-up instructions are relayed accurately
• Maintain client/patient records in practice management software; scan/file documents and support general front-desk administration
• Provide a warm, professional, and compassionate client experience—even during busy periods and frequent interruptions
• Additional responsibilities as assigned

You’ll Grow with Us

Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:

• Our vast, diverse, and free library of continuing education courses - ThriveU
• Live, virtual interactive workshops to develop valuable leadership skills 
• A program designed to teach you the fundamentals of running a pet hospital

And, with so many locations nationwide, you can find and move into any specialty, hospital type, or environment. Join us and provide your best care at a clinic that is deeply rooted within its community and bolstered by the resources of Thrive Pet Healthcare.

Benefits – our care in action

Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long- term disability plans, we offer eligible team members:

• Competitive pay
• 401(k) with employer match
• Mental health resources, including easy access to therapy through Lyra Health
• Paid parental leave
• Purr-ental leave for when you adopt a pet
• Subsidized backup childcare and elder care
• Expert advice, support and network discounts for fertility and family planning
• FREE CE courses
• Pet perks and veterinary service discounts
• Student loan support tools and assistance

*Some benefits shown are only for full-time team members who work 30 hours or more per week. Certain Benefits may be subject to waiting periods or length of service requirements.

About The Hospital

Austin Pet & Exotic Hospital is a general practice located in North Central Austin focusing on wellness, preventive, and emergency care for dogs, cats, exotics, and pocket pets.  

About Thrive

Thrive Pet Healthcare creates the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. Today, its network of 360+ primary, emergency, and specialty hospitals across the U.S. cares for pets of all ages and health needs, while portfolio companies provide tools and technology that help veterinary teams work smarter and deliver better care. Thrive invests in its people—through mentorship, leadership programs, continuing education, and well-being initiatives—so teams can grow and feel supported. For pet owners, convenient solutions such as a mobile app, Thrive Plus membership, HereFurYou Helpline, online booking, and flexible financial options make accessing quality care simpler— giving families the peace of mind their pets deserve. Learn more at thrivepetcare.com.

We welcome you to join our story and join where #WeThriveTogether.