Veterinary Client Service Representative

Veterinary Client Service Representative

Thrive Austin East 7th

2795 E 7th St, Austin, TX 78702

Part-time

About You

The Veterinary Client Service Representative (CSR) / Veterinary Receptionist supports our East Austin veterinary hospital by providing excellent client care. This role answers phones, schedules appointments, greets clients, processes payments, and assists with patient check‑in, discharge, and urgent case triage.

The ideal candidate is friendly, organized, and compassionate, with the ability to multitask in a fast‑paced animal hospital while maintaining a professional and welcoming environment.

Your Experience & Skills 

Primary Responsibilities:

• Answer and route calls using a multi-line phone system
• Greet clients and patients warmly and professionally
• Schedule appointments and provide pre-visit instructions
• Address client questions or concerns and escalate when needed
• Review and explain invoices, take payments, and manage client records
• Assist with check-in and discharge of patients
• Communicate medical instructions from the team to clients
• Monitor appointment schedules and client wait times
• Ensure accurate and up-to-date records
• Triage urgent cases and notify medical staff appropriately
• Enter patient charges and reminders in the system
• Perform daily financial tasks and end-of-day reporting
• Handle correspondence and follow up communication
• Maintain cleanliness in reception and exam areas
• Restock supplies and maintain front desk materials
• Adheres to hospital and company policies, standards, and procedures
• Maintains knowledge of products and services
• Attends all staff and departmental meetings and trainings as requested

Additional Duties

• Performs other duties as required

Requirements

• High School Diploma or equivalent
• Experience in veterinary medicine required  
• Customer service experience required
• Knowledge of general office practices and procedures, Client Care Specialist/Veterinary Receptionist duties, and telephone techniques
• Demonstrated ability to perform clerical work with speed and accuracy, use a multiple -line telephone system, and handle cash and other forms of payment
• Experience assembling patient records, obtaining relevant information from clients, and accurately entering a variety of information in patient records
• Ability to complete assigned tasks in the time allotted without direct supervision
• Demonstrated ability to show empathy toward clients and treat animals with respect and compassion
• Excellent interpersonal communication skills
• A commitment to outstanding client service
• Ability to lift objects weighing 40 pounds without assistance and objects weighing more than 40 pounds with assistance, with or without reasonable accommodation
• Ability to stay on task and work energetically for entire shift, sometimes exceeding 10 hours per day
• Preferred: Knowledge of veterinary medical terminology and procedures and general computer skills
• Preferred: Ability to type 45 words per minute and use a 10-key adding machine

You’ll Grow with Us

Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:

• Our vast, diverse, and free library of continuing education courses - ThriveU
• Live, virtual interactive workshops to develop valuable leadership skills 
• A program designed to teach you the fundamentals of running a pet hospital

And, with so many locations nationwide, you can find and move into any specialty, hospital type, or environment. Join us and provide your best care at a clinic that is deeply rooted within its community and bolstered by the resources of Thrive Pet Healthcare.

Benefits – our care in action

Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long- term disability plans, we offer eligible team members:

• Competitive pay
• 401(k) with employer match
• Mental health resources
• Subsidized backup childcare and elder care
• FREE CE courses
• Pet perks and veterinary service discounts

* Certain Benefits may be subject to waiting periods or length of service requirements.

About the Hospital

Thrive Austin East 7th offers primary care services.  

Thrive Austin East is conveniently located in East Austin, near Downtown Austin and surrounding central Austin neighborhoods.

About Thrive

Thrive Pet Healthcare creates the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. Today, its network of 360+ primary, emergency, and specialty hospitals across the U.S. cares for pets of all ages and health needs, while portfolio companies provide tools and technology that help veterinary teams work smarter and deliver better care. Thrive invests in its people—through mentorship, leadership programs, continuing education, and well-being initiatives—so teams can grow and feel supported. For pet owners, convenient solutions such as a mobile app, digital booking, Thrive PlusTM membership, HereFurYou Helpline, an online pharmacy and flexible financial options* make accessing quality care simpler— giving families the peace of mind their pets deserve. Learn more at thrivepetcare.com.

We welcome you to join our story and join where #WeThriveTogether.