Aftercare, Communication Skills, Cost Estimates, Customer Relations, Customer Support/Service, Detail Oriented, Documentation, Finance Software, Financial Transactions, Hospice Care, Hospital, Human Health, Informed Consent, Medical Assistance, Organizational Skills, People Management, Social Work, Team Building, Terminally Ill, Treatment Plan, Veterinary Hospital, Veterinary Medicine
Description
Join Our Team as a Veterinary Client Coordinator
Are you passionate about helping people during some of the most difficult moments they experience with their pets? We’re looking for a compassionate, emotionally intelligent Veterinary Client Coordinator to serve as the bridge between our medical team and pet families in our fast-paced 24/7 emergency and specialty veterinary hospital.
In this unique client-facing role, you’ll provide guidance through treatment plans, explain medical estimates, assist with payment options, and support families during end-of-life decisions with empathy, professionalism, and kindness.
If you thrive in veterinary medicine, excel at communication, and want to make a meaningful difference every day, we’d love to meet you.
Some of the responsibilities you will own in this role:
Client Care & Financial Coordination
- Review and explain medical and surgical treatment estimates in a clear, compassionate manner.
- Help clients understand the veterinarian’s recommendations for diagnostics, treatments, and hospitalization.
- Discuss payment options and assist with financing applications such as CareCredit and Scratchpay.
- Collect deposits and process payments accurately and confidentially.
- Serve as the primary non-medical point of contact for families with hospitalized pets, providing updates on treatment plans, costs, and estimate revisions under veterinary direction.
Compassionate End-of-Life Support
- Guide families through the euthanasia process with empathy and professionalism.
- Explain what to expect during humane euthanasia and answer questions with sensitivity.
- Review cremation services, memorial keepsakes, paw prints, and aftercare options.
- Provide resources for families making quality-of-life decisions for aging or terminally ill pets.
- Prepare and maintain comfort rooms to provide a peaceful, respectful environment for families saying goodbye.
Hospital Collaboration
- Partner closely with emergency veterinarians, specialists, veterinary technicians, and client service teams to ensure seamless communication.
- Help resolve client concerns, financial challenges, and emotionally charged situations with patience and compassion.
- Maintain accurate documentation of treatment estimates, financial agreements, consent forms, and euthanasia authorizations within the practice management system.
Qualifications
Required
- 2–3 years of experience in a veterinary hospital, human healthcare setting, hospice, social work, counseling, or another client-focused medical environment.
- Excellent communication and customer service skills.
- Comfortable discussing medical estimates and handling large financial transactions.
- Strong emotional intelligence and the ability to remain calm during high-stress situations.
- Exceptional organizational skills and attention to detail.
- Ability to maintain professionalism while supporting grieving families.
Preferred
- Experience in an emergency or specialty veterinary hospital.
- Familiarity with veterinary software such as Instinct, Weave, Oliver, or other veterinary practice management systems.
- Training or certification in veterinary grief counseling, social work, hospice, or pet loss support.
What you’ll love
Every day offers the opportunity to make a meaningful impact on both pets and the people who love them. As a Veterinary Client Coordinator, you’ll play an essential role in delivering exceptional client care while supporting our medical team during life’s most emotional moments.
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Animal Emergency & Specialty Center - Chattanooga