Communication Skills, Customer Support/Service, Detail Oriented, Documentation, Healthcare, Healthcare Providers, Hospital, Interpersonal Skills, Medical Records, Multitasking, Organizational Skills, Patient Care, Performance Management, Physician Assistant, Problem Solving Skills, Service Delivery, Standards of Care, Team Player, Time Management, Veterinary Medicine, Voice Mail
Description
ACCESS Los Angeles is seeking a Client Care Supervisor to join our growing team!
The Client Care Supervisor plays a pivotal role in ensuring the efficiency and success of the Client Care Department. This position is responsible for guiding and training team members on appointment scheduling, overseeing the preparation of all necessary documentation for patient visits, and fostering a culture of exceptional customer service. Through clear and professional communication with clients and healthcare providers, the Supervisor ensures a seamless experience that meets both operational and patient care standards.
Understanding business, solving problems, and making decisions through inclusive contributions of others.
- Supervise, train and support all department coordinators with the following responsibilities
- Appointment Management: Confirm patient appointments and ensure accuracy in scheduling to optimize departmental workflow.
- Record Preparation: Verify that all necessary medical records, referral documents, and pertinent information are attached for each upcoming appointment, facilitating a seamless patient experience.
- Phone Communication: Serve as the primary point of contact for incoming calls directed to the Bone and Joint Department via the phone tree system. Respond promptly and professionally to inquiries from patients, providers, and other stakeholders.
Voicemail Management: Regularly check departmental voicemails and return calls in a timely manner, ensuring that patient concerns are addressed and resolved efficiently.
Interpersonal aspect of leading with Emotional Intelligence (EQ), effective use of influence, working together constructively and creatively
The art of bringing people together to leverage their skills, talents, and knowledge to achieve a common purpose with greater results
Compensation: $25/hour
Schedule: Wednesday - Saturday (6:00am to 4:30pm).
We invest heavily in our employees with many opportunities for growth and development! We offer outstanding benefits including medical, dental, vision, and life insurance, paid parental leave, matching 401(k), paid time off, continuing education, generous pet discounts, and much more!
At Thrive Pet Healthcare, we celebrate and embrace the uniqueness and diversity of all of our team members, pet parents, and pets. We strive to create a diverse, equitable, and inclusive culture where all team members belong and feel empowered.