Veterinary Assistant/Customer Service Representative - Hoboken Vets Animal Clinic
Encore Vet Group
Hoboken, New Jersey
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JOB DETAILS
SALARY
$17–$22 Per Hour
SKILLS
Animal Care, Calendar Management, Career Development, Communication Skills, Compensation Management, Customer Relations, Customer Support/Service, Detail Oriented, Equipment Maintenance/Repair, Health Plan, Healthcare, Hospital, Laboratory Testing, Leadership, Life Insurance, Medical Assistance, Medical Record System, Medical Records, Medication Administration, Organizational Skills, Patient Care, Psychiatry and Mental Health, Record Keeping, Team Lead/Manager, Team Player, Telephone Skills, Veterinary Medicine, Vision Plan
LOCATION
Hoboken, New Jersey
POSTED
16 days ago
Care for animals. Support your team. Make a difference every single shift.
At Hoboken Vets Animal Clinic, we know it takes a village to care for pets and Veterinary Assistants are the glue that holds it all together. We’re looking for a compassionate and motivated Veterinary Assistant/Customer Service Representative to join our crew and bring skill, kindness, and hustle to every exam room, surgery prep, and tail wag.
What You’ll Be Doing (Hybrid VA + CSR Role)
This position blends client-facing responsibilities with hands-on patient care, creating a dynamic and engaging workday.
Veterinary Assistant
Assisting doctors and technicians in exam rooms and treatment areas.
Safely restraining patients during exams and procedures.
Supporting laboratory testing, including blood, fecal, and urine samples.
Administering medications as directed.
Preparing patients for procedures and supporting surgery workflow as needed.
Monitoring patients and reporting changes to the medical team.
Cleaning and sanitizing exam rooms, kennels, and equipment to maintain a safe, efficient hospital.
Customer Service Representative
Greeting clients and patients with warmth and professionalism.
Answering phones, scheduling appointments, and supporting daily hospital flow.
Communicating clearly with pet owners about care plans, next steps, and estimates.
Processing payments and helping clients navigate services and recommendations.
Keeping medical records accurate and well organized in our software system.
You Might Be a Great Fit If You
Love animals and genuinely enjoy helping people.
Bring a calm, steady presence, especially during busy moments.
Are organized, detail-oriented, and dependable.
Communicate clearly, kindly, and confidently with clients and teammates.
Enjoy variety in your day and are happy to jump in wherever needed.
Feel comfortable using computers, phone systems, and medical records software.
Are eager to learn and grow your skills in both client service and patient care.
Value teamwork and take pride in supporting a positive workplace.
Compensation
The anticipated pay range for this position is $17 to $22 per hour. Final compensation will be determined based on experience, skills, and qualifications.
What's in it for you?
- Competitive pay, based on experience
- Medical, dental, vision, and life insurance
- Free virtual mental health services for household (13+)
- Generous CE allowance + paid CE time
- Uniform allowance
- Pet care discounts for your personal pets
- PTO, floating holidays, parental leave, and military leave
- A robust Employee Assistance Program (from finances to wellness and everything in between)
- Access to Encore Vet Group’s library of training, CE, and career development resources
- A 401(k) with up to 5% company match.
Want to work somewhere you can grow, belong, and be part of something special? Apply today!
Check us out: www.hobokenvets.com
Hoboken Vets Animal Clinic is proud to be partnered with Encore Vet Group – see what that means for you: www.encorevet.com
Encore Vet Group is a community of veterinary hospitals that share a passion for the profession and a strong commitment to those who provide veterinary care. We are dedicated to a great culture, strong leadership, and high-quality medicine. Veterinary practice success doesn’t happen without these key ingredients.
Our hospitals maintain the culture and atmosphere of a private veterinary practice while gaining access to collective resources and veterinary business management expertise to help lead their teams forward and shape their future. Whether you're a veterinarian, technician, or support staff, our focus is to support you in doing what you love — caring for animals while advancing your career.
Pay Range: USD $17.00 - USD $22.00 /Hr.
About the Company
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