Veterans Services Manager

The Veterans Services Manager will lead and oversee the operations of our Veterans Services regional offices and branch locations. This role involves auditing daily work, providing training, assisting in case management, and ensuring staff stay on track with their caseloads. As a supervisor, the incumbent will foster leadership and team building while delivering management oversight and supervision. Key responsibilities include performing complex veterans' claims work, counseling and assisting veterans and their families in obtaining benefits, and presenting and preparing legal evidence. The Veterans Services Manager will also review, evaluate, and enhance methods and procedures to standardize services across all operations, ensuring optimal support for our veteran community. Join our team and make a meaningful difference in the lives of those who served!

The most competitive candidates will possess in-depth knowledge of the California Department of Veterans Affairs (CDVA) and federal VA claims processes, ensuring accurate and efficient support for veterans and their families. Additionally, they will have expertise in data analytics, with the ability to analyze and interpret complex data sets to improve service delivery. Strong communication skills are essential, as candidates must effectively present findings and insights to stakeholders, ensuring data-driven decisions enhance the overall operations of Veterans Services.

This class has been designated At-Will by the Board of Supervisors, in accordance with the provisions provided under Article 6, Section 601E (8) of the County Management Resolution and serves at the pleasure of the Director of Veterans Services.

This class has been deemed eligible for the Performance Recognition Plan as set forth under Article 3, Section 311 of the County Management Resolution. Program eligibility requires employees to be in a leadership position, manage other employees or programs, and have significant influence on the achievement of organizational objectives.

Meet the Team!

The Riverside County Department of Veterans' Services to promote and honor all veterans and enhance their quality of life and that of their dependents and survivors through counseling, claims assistance, education, advocacy, and special projects. Can you see yourself here?• Conduct on-the-job trainings for Veterans Services Representatives to include CalVet/CACVSO accreditation training and continuing education unit training.

• Supervise staff, plan, organize, coordinate, and direct the activities of the Department of Veterans Services under the direction of the Director of Veteran Services.

• Maintain a case load of clients seeking and receiving services available to veterans.

• Define problems, develop recommendations, plan, coordinate and initiate action with minimal direction; collect, interpret and evaluate information and data to identify operational needs and validate conclusions.

• Represent the County in contacts with other governmental or community agencies and the public, including outreach events, public meetings, and other related events.

• Prepare written reports and correspondence.

• Review and evaluate the performance of subordinate staff; participate in the selection of employees; ensure standardization of methods and procedures utilized in all aspects of veterans' services work; modify procedures to improve effectiveness.

• Evaluate the need for changes in work procedures resulting from new County, state, or federal laws and regulations and review work of subordinates for compliancy purposes.

• Prepare the regional annual budget by projecting costs and preparing justification documents; write requests for budget adjustments.

• Responsible for ensuring compliance with grant requirements; assist with preparing grant reports including statistical and program information.

• Prioritize workload to meet organizational objectives; review and evaluate work methods and procedures; listen, respond to, and resolve staff problems and concerns; develop and assist direct reports and professional staff in developing standards against which to evaluate and measure performance and service levels.

• Participate in developing and implementing goals, objectives, policies, and standards applicable to divisional management responsibility.

• Communicate with the Director and Assistant Director concerning operational difficulties/conflicts, business process improvements and procedural changes; oversee and identify required changes for case management system.

• Review and approve staff payroll time reports; direct the preparation of requisitions for supplies and equipment. OPTION IEducation: Graduation from an accredited college or university with a bachelor's degree, preferably with major coursework in psychology, sociology, social welfare, social/human services, public administration, or a closely related field to the assignment. (Additional qualifying experience may substitute for the required education on the basis of one year of full-time experience equaling 30 semester or 45 quarter units of the required education.)

Experience: One year as a Senior Veterans Services Representative for the County of Riverside.

OPTION IIEducation: Graduation from an accredited college or university with a bachelor's degree, preferably with major coursework in psychology, sociology, social welfare, social/human services, public administration, or a closely related field to the assignment. (Additional qualifying experience may substitute for the required education on the basis of one year of full-time experience equaling 30 semester or 45 quarter units of the required education.)

Experience: Three years of working with the public providing assistance, advocacy, eligibility determination, or counseling in a public, nonprofit or government agency preferably including some experience counseling veterans regarding their rights and benefits. In addition to the required experience, one year of lead or supervisory experience is also required.

ALL OPTIONSKnowledge of: Legal Procedures; federal, state and local legislation affecting veterans; interviewing and recordkeeping techniques; medical and legal terminology as it pertains to veterans' benefits; the principles of supervision, including training, instructional methods, and techniques.

Ability to: Plan, organize, administer, and coordinate projects and operations consistent with policies and goals; read, analyze, and interpret complex written material; prepare, apply laws, rules, and regulations applicable to veterans' benefits to specific cases and reach appropriate decisions; analyze and evaluate systems and procedures to resolve problems or to recommend appropriate courses of action; evaluate staff performance; develop and implement on the job training of subordinate staff; interact effectively with people from diverse cultures and socioeconomic backgrounds; prepare clear, comprehensive reports and records; establish and maintain effective working relationships with those contacted in the course of work.

Other Requirements
License/Certificate: Possession of a valid California Class C Driver's License is required.

Employee must obtain United States Department of Veterans Affairs (USDVA) accreditation through the California Department of Veterans Affairs (CDVA) within 12 months of employment.

Service in the Armed Forces of the United States with an honorable discharge is desired but not required. For questions regarding this recruitment

Contact Danilo Lozano at DaLozano@rivco.org or 951-955-1605. Please allow 1-2 business days for a response to general inquiries.