Veterans Claims Specialist

Veterans Claims Specialist

Salary

$23.90 - $31.52 Hourly

Location

Courthouse - Roseburg, OR

Job Type

Full Time

Job Number

2026-00048

Department

Veterans Services

Opening Date

06/18/2026

Closing Date

7/9/2026 11:59 PM Pacific

• Description
• Benefits

THE POSITION

Full Time Position / Position works 40 hours per week, includes excellent full-family benefit package, PERS/OPSRP retirement and availability of deferred compensation retirement savings.

Onsite (Courthouse complex) childcare available at a discounted employee rate through Roseburg Professional Childcare (Fowler St. location only). Availability is subject to center waitlist.

Job Summary:

This position provides support to the Veterans Services Officer by assessing the needs of clients and offering assistance with processing claim forms.

Essential Job Duties:

This is not an exhaustive or all-inclusive list of responsibilities, skills, duties or functions associated with the job.

Under the direction of the Veterans Service Officer

• Work with confidential information with a high degree of professionalism and possess the ability to remain calm in confrontational or high pressured situations.
• Type, design, and compose various correspondence, forms, graphics and reports and operate a variety of complex office equipment, which would include computerized equipment.
• Independently research, compile and summarize information for a variety of reports or to address, resolve issues or problems; prepare information for inclusion into reports; provide project and program management as assigned, which includes coordination with other agencies.
• Interpret to public and other departments or divisions information requiring a thorough knowledge of departmental policies and procedures and statutory authority in order to provide assistance, exchange information, and solve problems.
• May represent manager or department at meetings; provide assistance role to boards and committees related to department, including foundation support relating to donated funds.
• Provide secretarial support as needed; coordinate incoming and outgoing information, paper-flow, calendars and travel arrangements for assigned manager; assist in coordinating and scheduling department or division activities and training.

POSITION REQUIREMENTS

SKILLS/QUALIFICATIONS:

This is not an exhaustive or all-inclusive list of responsibilities, skills, duties or functions associated with the job.

Any equivalent combination of education and experience, which demonstrates the knowledge, skills and abilities required, will be considered. however, the following is preferred:

• Four years of experience working in a VA Facility or County Veteran Service Office.
• Accredited by USDVA through ODVA as a VSO for at least two (2) years or more.
• Associates Degree and two (2) years of experience in a County Veteran Service Office or VA Facility or other Veteran related organization.
• Bachelors Degree in counseling or Veteran related filed.
• Four (4) years of Veteran related counseling or Veteran related field.

In addition to the above qualifications:

• Ability to successfully obtain USDVA (U.S. Department of Veterans Affairs) accreditation within 24 months of hire date.

Required

• At time of appointment, must possess valid Oregon drivers license
• Regular and consistent attendance

Preference will be given to Veterans who meet qualifications of the position.

Knowledge of: Through knowledge of general office practices and procedures; considerable knowledge of Veterans claim processing and forms, recordkeeping, reporting, and software capabilities. Skill in: Report writing and composing correspondence; typing rapidly and accurately, use of complex office equipment . Ability to: Communicate effectively in both oral and written forms; plan and organize office operations, perform work independently within established polices and procedures.

SCREENING & EVALUATION

Position requires occasional driving. Finalist will be required to provide a court print driving record that meets the Douglas County Driver Policy, as part of contingent offer of employment.

Background Investigation: While not part of initial applicant screening, the finalist for this position may be required to pass a criminal history background as part of a contingent offer of employment. Conviction of a crime may not necessarily disqualify an individual from employment.

Employment is contingent upon a pre-employment drug screen. Presence of non-prescribed drugs, including marijuana, on drug screen results will result in disqualification pursuant to the Countys drug and alcohol policy.

To learn more about this position, please review the position classification.

Questions? Contact Human Resources by e-mail at hr@co.douglas.or.us or ph: (541) 440-4405

Douglas County is an Equal Employment Opportunity Employer.

Douglas County Statement on Equal Employment Opportunity

If you require any special assistance at any point during the application or selection process and would like to request an accommodation due to a disability, please e-mail a description of your request to Human Resources.

Douglas County offers a competitive benefit package for employees working in positions budgeted to work 30 or more hours per week. The benefit package includes medical, dental, vision, a confidential employee assistance program, deferred compensation account options, and more. Information on county-sponsored benefits can be found at https://www.douglascountyor.gov/256/Employee-Benefits. Vacation and sick leave accrual policies are described in Douglas County Personnel Rule 9. Benefit options and leave accruals may vary if position includes membership in a collective bargaining unit (union).

Douglas County is a PERS employer. After meeting specific pre-defined service criteria, eligible employees join the Public Employees Retirement System (PERS) for retirement benefits.

Please contact the Human Resources Department with questions regarding the benefits associated with this position.

ph: (541) 440-4405

hr@douglascountyor.gov

Employer Douglas County (OR)

Address 1036 SE Douglas Ave.

Room 322

Roseburg, Oregon, 97470

Phone 541-464.6300

541-440-4405

Website https://douglascountyor.gov/