Veterans Assistance Supervisor (WSU)

Veterans Assistance Supervisor (WSU)

Salary

$4,515.33 - $7,675.00 Monthly

Location

Statewide, LA

Job Type

Promotion

Remote Employment

Remote Only

Job Number

DVA223740-VETWSU-07222026

Department

DVA-Department of Veterans Affairs

Opening Date

07/22/2026

Closing Date

7/27/2026 11:59 PM Central

• Description
• Benefits
• Questions

About this Job

"Relentlessly advocate for Louisiana veterans and their families to ensure they receive superior customer service and support by connecting them to the benefits they have earned in service to our country, while meeting the economic, educational and employment needs of transitioning service members looking to make Louisiana their home."

At the Louisiana Department of Veterans Affairs (LDVA), our mission is to honor and serve Louisiana's veterans and their families. We do this by connecting them to the benefits they've earned, providing dedicated support, and enhancing their quality of life through compassionate service across the state.

We're looking for a Veterans Assistance Supervisor to join our team. The Veterans Assistance Supervisor - Virtual is responsible for supervising the Veterans Assistance Specialists - Virtual and overseeing all virtual casework operations within the Louisiana Department of Veterans Affairs (LDVA). The incumbent ensures compliance with LDVA policies, manages workflow, provides technical guidance, and supports the delivery of accurate and timely veterans benefits counseling. This position serves as the primary supervisory authority for virtual case processing and acts as liaison between the Benefits Office (BO) and the Workload Support Unit (WSU).

This position will be filled by a current, permanent LDVA employee.

AN IDEAL CANDIDATE SHOULD POSESS THE FOLLOWING COMPETENCIES:

• Building and Supporting Teams: The ability to combine ones actions and efforts with others to work toward achieving a common goal.
• Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.
• Training Others: The ability to design and deliver training experiences that build knowledge, develop skills, and improve performance.
• Acting with Ethics and Integrity: The ability to make choices that reflect ethical standards, integrity and honesty, regardless of circumstances or personal benefit.
• Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.
• Displaying Expertise: The ability to demonstrate specialized knowledge, skills, and experience to apply subject-matter expertise in diverse and evolving contexts.
• Displaying Professionalism: The ability to uphold workplace standards through consistent conduct, responsible communication, and consideration for others.
• Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.
• Managing Performance: The ability to plan, monitor, and document employee performance throughout the year.

Minimum Qualifications

This job requires the incumbent to be an honorably discharged veteran of the United States Armed Forces who served on an active, full-time basis and meet one of the following qualification requirements:

Six years of experience in veterans service work, public benefits claims examining, social services or human resources; OR

Six years of full-time experience in any field plus three years of experience in veterans service work, public benefits claims examining, social services or human resources; OR

A bachelors degree plus three years of experience in veterans service work, public benefits claims examining, social services or human resources; OR

A master's degree plus two years of experience in veterans service work, public benefits claims examining, social services or human resources.

EXPERIENCE SUBSTITUTION:

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties and Other Information

Job Duties:

As a Veterans Assistance Supervisor (WSU), youll help create a positive experience for every person who walks through our doors. In this role, you will:

• Reviews Benefits Office (BO) case submissions for completeness, accuracy, and eligibility. Ensures all required tracking fields are completed and that case classifications are appropriate for WSU processing. Assigns cases to Veterans Assistance Specialists based on workload, availability, and case complexity.
• Remains current on federal and state veterans benefits laws, U.S. Department of Veterans Affairs regulations, and LDVA policies and procedures. Performs other duties as assigned.
• Reviews case notes, supporting documentation, and case actions for accuracy, completeness, and compliance. Provides technical guidance, clarification of procedures, and performance coaching to staff. Ensures adherence to LDVA policies, procedures, service standards, and operational expectations.
• Conducts final quality assurance reviews of completed and unsuccessful case submissions. Determines and documents final case disposition and returns cases to the Benefits Office as appropriate.
• Serves as the primary liaison between the Benefits Office and the WSU team. Communicates procedural updates, workflow directives, operational priorities, and performance expectations to staff. Coordinates activities with LDVA leadership, supervisors, and support personnel to ensure effective service delivery.
• Tracks productivity, workload metrics, and case outcomes for reporting, analysis, and program evaluation. Maintains supervisory records and files and participates in required meetings, trainings, and briefings.

Position-Specific Details:

Appointment Type: Promotional

Career Progression: This position does not participate in CPG.

Work Schedule: Work hours are 8:00 AM to 4:30 PM, Monday - Friday.

Compensation: The starting pay for this position is $26.05/hr. (Special Entrance Rate); $2.00 work incentive pay (premium pay) upon completion of TRIPS Certification

How To Apply:

No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.

Contact Information:

For further information about this vacancy, contact:

Torin McClanahan

Human Resources Specialist

Torin.McClanahan4@la.gov

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:

Insurance Coverage More information can be found at https://info.groupbenefits.org/

Parental Leave - Up to six weeks paid parental leave

More information can be found at https://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx

Holidays and Leave - State employees receive the following paid holidays each year:

• New Years Day
• Martin Luther King, Jr. Day,
• Mardi Gras,
• Good Friday,
• Memorial Day,
• Independence Day,
• Labor Day,
• Veterans Day,
• Thanksgiving Day and Christmas Day.
• Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement - State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):

• Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video to give you more detailed information about their system
• Teachers Retirement System of Louisiana (www.trsl.org),
• Louisiana School Employees Retirement System (www.lsers.net), among others

01

Are you a current LDVA employee?

• Yes
• No

02

Are you an honorably discharged veteran of the United States Armed Forces who served on an active full time basis?

• Yes
• No

03

AEI: Acting with Ethics and Integrity - How well do you make choices that reflect ethical standards, integrity, and honesty-even when it's difficult or inconvenient?

• I ignore ethical standards, withhold information, or show bias or poor judgment.
• I follow rules, share information, and try to avoid ethical missteps.
• I act with integrity, respect confidentiality, and treat people fairly.
• I promote ethics, model transparency, and help others act with fairness across teams.

04

AEI: Acting with Ethics and Integrity - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

05

BST: Building and Supporting Teams - How well do you work with others to achieve shared goals and contribute to a positive team environment?

• I avoid teamwork, create conflict, or don't contribute.
• I contribute to team efforts with encouragement and guidance.
• I work well with others, contribute consistently, and support the team.
• I unite teams, build trust, and help others work through conflict.

06

BST: Building and Supporting Teams - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

07

CE: Communicating Effectively - How well do you share information and ideas in ways that others can understand, relate to, and act on?

• I communicate unclearly, use poor tone, and ignore the audience.
• I share main ideas clearly and adapt to the audience when reminded.
• I communicate clearly, listen actively, and explain complex ideas well.
• I craft messages that connect, inspire, and drive action across audiences.

08

CE: Communicating Effectively - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

09

FPP: Following Policies and Procedures - How well do you apply rules, policies, and procedures in your work?

• I struggle to follow rules or apply policies correctly, which can lead to confusion or mistakes.
• I follow rules with support and help correct issues, but I sometimes apply policies inconsistently.
• I apply and explain policies accurately, adapt to routine situations, and help improve procedures.
• I guide others in applying policies, prevent compliance issues, and improve procedures based on experience.

10

FPP: Following Policies and Procedures - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

Required Question

Employer State of Louisiana

Address 1201 N 3rd St

Baton Rouge, Louisiana, 70802

Phone (866) 783-5462

Website http://agency.governmentjobs.com/louisiana/default.cfm