Veterans Assistance Specialist (WSU)

Veterans Assistance Specialist (WSU)

Salary

$3,980.00 - $7,173.00 Monthly

Location

Statewide, LA

Job Type

Promotion

Remote Employment

Remote Only

Job Number

DVA223733-VETWSU-07212026

Department

DVA-Department of Veterans Affairs

Opening Date

07/22/2026

Closing Date

7/27/2026 11:59 PM Central

• Description
• Benefits
• Questions

About this Job

"Relentlessly advocate for Louisiana veterans and their families to ensure they receive superior customer service and support by connecting them to the benefits they have earned in service to our country, while meeting the economic, educational and employment needs of transitioning service members looking to make Louisiana their home."

At the Louisiana Department of Veterans Affairs (LDVA), our mission is to honor and serve Louisiana's veterans and their families. We do this by connecting them to the benefits they've earned, providing dedicated support, and enhancing their quality of life through compassionate service across the state.

We're looking for a Veterans Assistance Specialist to join our team. The Veterans Assistance Specialist serves as a subject matter expert in veterans benefits, providing advanced counseling, claims assistance, and case management services to veterans, service members and their dependents. Assigned to the Workload Support Unit, the position operates primarily in a virtual environment, delivering services through telephone, email, video conferencing, and other digital platforms to provide statewide workload support to Veterans Assistance Counselors.

This position will be filled by a current, permanent LDVA employee.

AN IDEAL CANDIDATE SHOULD POSESS THE FOLLOWING COMPETENCIES:

• Accepting Direction: The ability to be open and willing to follow guidance or instructions.

• Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.

• Displaying Expertise: The ability to demonstrate specialized knowledge, skills, and experience to apply subject-matter expertise in diverse and evolving contexts.

• Displaying Professionalism: The ability to uphold workplace standards through consistent conduct, responsible communication, and consideration for others.

• Driving Results: The ability to set and pursue goals, maintain focus amid competing demands, and deliver results.

• Focusing on Customers: The ability to understand and meet the needs, preferences, and experiences of internal and external customers.

• Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.

• Leveraging Technology: The ability to use digital tools, systems, and emerging technologies to improve efficiency and effectiveness.

• Thinking Critically: The ability to analyze information objectively, identify connections across sources, and form logical, well-supported conclusions.

Minimum Qualifications

MINIMUM QUALIFICATIONS:

This job requires the incumbent to be an honorably discharged veteran of the United States Armed Forces who served on an active, full-time basis and meet one of the following qualification requirements:

Five years of experience in veterans service work, public benefits claims examining, social services or human resources; OR

Six years of full-time experience in any field plus two years of experience in veterans service work, public benefits claims examining, social services or human resources; OR

A bachelors degree plus two years of experience in veterans service work, public benefits claims examining, social services or human resources; OR

A master's degree plus one year of experience in veterans service work, public benefits claims examining, social services or human resources.

EXPERIENCE SUBSTITUTION:

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties and Other Information

Job Duties:

As a Veterans Assistance Specialist (WSU), youll help create a positive experience for every person who walks through our doors. In this role, you will:

• Assists with workload management and case assignment activities by processing cases assigned through the care management system. Reviews case records for completeness, accuracy, eligibility requirements, and other factors necessary to advance case processing. Evaluates case notes and supporting documentation to determine appropriate next steps.
• Schedules appointments and coordinates service delivery through in-person meetings, telephone, email, video conferencing, and other digital platforms.
• Conducts interviews as needed with veterans, service members, dependents, and survivors to assess eligibility for federal, state, and local veterans benefits and services, provide guidance regarding available programs, and obtain information necessary to support claims and case development.
• Prepares reports, correspondence, case summaries, and other administrative documents related to assigned workload, program operations, and claimant services.
• Maintains accurate and timely case records by updating required tracking fields, case notes, and case statuses within case management systems. Documents case activities, outcomes, and supporting information in accordance with established policies, procedures, and recordkeeping requirements.
• Participates in meetings, training programs, and continuing education activities to maintain required accreditation, professional competency, and knowledge of program requirements. Remains current on federal and state veterans benefits laws, VA regulations, LDVA policies, procedures, and program guidance to ensure accurate and effective service delivery.

Position-Specific Details:

Appointment Type: Promotional

Career Progression: This position does not participate in CPG.

Work Schedule: Work hours are 8:00 AM to 4:30 PM, Monday - Friday.

Compensation: The starting pay for this position is $24.35/hr. (Special Entrance Rate); $2.00 work incentive pay (premium pay) upon completion of TRIPS Certification

How To Apply:

No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumeswill not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.

Contact Information:

For further information about this vacancy, contact:

Torin McClanahan

Human Resources Specialist

Torin.McClanahan4@la.gov

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:

Insurance Coverage More information can be found at https://info.groupbenefits.org/

Parental Leave - Up to six weeks paid parental leave

More information can be found at https://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx

Holidays and Leave - State employees receive the following paid holidays each year:

• New Years Day
• Martin Luther King, Jr. Day,
• Mardi Gras,
• Good Friday,
• Memorial Day,
• Independence Day,
• Labor Day,
• Veterans Day,
• Thanksgiving Day and Christmas Day.
• Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement - State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):

• Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video to give you more detailed information about their system
• Teachers Retirement System of Louisiana (www.trsl.org),
• Louisiana School Employees Retirement System (www.lsers.net), among others

01

Are you a current LDVA employee?

• Yes
• No

02

Are you an honorably discharged veteran of the United States Armed Forces who served on an active full time basis?

• Yes
• No

03

CE: Communicating Effectively - How well do you share information and ideas in ways that others can understand, relate to, and act on?

• I communicate unclearly, use poor tone, and ignore the audience.
• I share main ideas clearly and adapt to the audience when reminded.
• I communicate clearly, listen actively, and explain complex ideas well.
• I craft messages that connect, inspire, and drive action across audiences.

04

CE: Communicating Effectively - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

05

DR: Driving Results - How well do you set goals, stay focused, and follow through-especially when faced with challenges or competing demands?

• I struggle to set direction, miss deadlines, avoid challenges, or resist feedback.
• I set basic goals, make some progress, and accept feedback when supported.
• I set clear goals, stay focused, take ownership of results, and use feedback to improve.
• I set bold goals, lead progress, push through setbacks, and help others learn from challenges.

06

DR: Driving Results - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

07

FPP: Following Policies and Procedures - How well do you apply rules, policies, and procedures in your work?

• I struggle to follow rules or apply policies correctly, which can lead to confusion or mistakes.
• I follow rules with support and help correct issues, but I sometimes apply policies inconsistently.
• I apply and explain policies accurately, adapt to routine situations, and help improve procedures.
• I guide others in applying policies, prevent compliance issues, and improve procedures based on experience.

08

FPP: Following Policies and Procedures - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

09

LT: Leveraging Technology - How do you use technology to improve your work and support others?

• I struggle to use technology effectively and rely on outdated or manual processes.
• I use basic tools, but I often miss opportunities to improve efficiency or solve problems with technology.
• I use technology to improve workflows, manage tasks, and collaborate effectively.
• I lead tech adoption, streamline processes, and help others build confidence with digital tools.

10

LT: Leveraging Technology - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

11

ADi: Accepting Direction - How well do you accept guidance, follow instructions, and adjust when given feedback?

• I resist direction, ignore feedback, and need reminders to complete tasks.
• I follow direction with reminders and often need clarification or support.
• I follow direction reliably, adjust to feedback, and complete tasks on time.
• I adapt quickly, follow through, and help others adjust as needed.

12

ADi: Accepting Direction - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

Required Question

Employer State of Louisiana

Address 1201 N 3rd St

Baton Rouge, Louisiana, 70802

Phone (866) 783-5462

Website http://agency.governmentjobs.com/louisiana/default.cfm