Veterans Assistance Manager (NW Region)

Veterans Assistance Manager (NW Region)

Salary

$4,990.27 - $8,788.00 Monthly

Location

Minden, LA

Job Type

Promotion

Job Number

DVA221767-VACMAN-06022026

Department

DVA-Department of Veterans Affairs

Opening Date

06/02/2026

Closing Date

6/7/2026 11:59 PM Central

• Description
• Benefits
• Questions

About this Job

This is a promotional opportunity open only to current permanent LDVA employees.

"Relentlessly advocate for Louisiana veterans and their families to ensure they receive superior customer service and support by connecting them to the benefits they have earned in service to our country, while meeting the economic, educational and employment needs of transitioning service members looking to make Louisiana their home."

At the Louisiana Department of Veterans Affairs (LDVA), our mission is to honor and serve Louisiana's veterans and their families. We do this by connecting them to the benefits they've earned, providing dedicated support, and enhancing their quality of life through compassionate service across the state.

We're looking for a Veterans Assistance Manager to join our team. In this role, the Veterans Assistance Manager for the northwest region manages all parish Veterans Contact Assistance programs in the region assigned. This incumbent will have direct subordinates, and receives direct supervision from the Deputy Assistance Secretary for Contact Assistance.

AN IDEAL CANDIDATE SHOULD POSSESS THE FOLLOWING COMPETENCIES:

• Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.

• Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.

• Thinking Critically: The ability to analyze information objectively, identify connections across sources, and form logical, well-supported conclusions.

• Acting with Ethics and Integrity: The ability to make choices that reflect ethical standards, integrity and honesty, regardless of circumstances or personal benefit.

• Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.

• Displaying Expertise: The ability to demonstrate specialized knowledge, skills, and experience to apply subject-matter expertise in diverse and evolving contexts.

• Displaying Professionalism: The ability to uphold workplace standards through consistent conduct, responsible communication, and consideration for others.

• Learning Actively: The ability to pursue learning, seek feedback, and integrate new knowledge to improve personal and professional performance.

• Solving Problems: The ability to identify root causes, analyze relevant data, and apply practical or innovative solutions to challenges.

• Training Others: The ability to design and deliver training experiences that build knowledge, develop skills, and improve performance.

If youre compassionate, organized, and thrive in a people-centered environment, this could be the opportunity for you!

Minimum Qualifications

Seven years of experience in veterans service work, administrative services, or social services; OR

Six years of full-time experience in any field plus four years of experience in veterans service work, administrative services, or social services; OR

A bachelors degree plus four years of experience in veterans service work, administrative services, or social services; OR

A master's degree plus three years of experience in veterans service work, administrative services, or social services.

EXPERIENCE SUBSTITUTION:

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

NOTE:

Incumbent may be required to provide a DD-214 as evidence of being an honorably discharged veteran of the United States Armed Forces who served on an active, full-time basis.

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties and Other Information

Job Duties:

As an Veterans Assistance Manager, youll help create a positive experience for every person who walks through our doors. In this role, you will:

• Supervises all employees of the veterans contact assistance program in a region of the state, the New Orleans Claims Office, or administers the States Veterans Assistance Programs.
• Administers the State Educational Assistance Program, the State Military Bonus Program, and other applicable Veterans Assistance programs by establishing, verifying applicant eligibility and process to completion.
• Prepares all news releases and publishes the Departmental publication, SERVO.
• Analyzes all changes in veteran laws and regulations issued by state and federal authorities. Prepares and distributes technical bulletins to keep all employees advised of changes in federal/ state laws and regulations.
• Plans, organizes, and implements a statewide training program for Veterans Assistance Counselors through assessing training needs, identifying resources, establishing priorities, designing/delivering training, and evaluating training results.
• Prepares the budget for the region or area.
• Inspects the parish offices to determine compliance with policies, procedures, rules, and regulations.
• Promotes Veterans Assistance programs by meeting/addressing organizations, civil groups and public officials.
• Reviews the most complex and controversial claims submitted by subordinates.
• Assigns Veterans Assistance Counselors to parish offices to relieve absent officers.

Position-Specific Details:

Appointment Type: Promotional - The position will be filled by promotion of a permanent LDVA employee.

Work Schedule: Work hours are 8:00 AM to 4:30 PM, Monday - Friday.

Compensation: The starting pay for this position is $28.79/hr. (Special Entrance Rate); $2.00 work incentive pay (premium pay) upon completion of TRIPS Certification

How To Apply:

No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.

Contact Information:

For further information about this vacancy, contact:

Torin McClanahan

Human Resources Specialist

Torin.McClanahan4@la.gov

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:

Insurance Coverage More information can be found at https://info.groupbenefits.org/

Parental Leave - Up to six weeks paid parental leave

More information can be found at https://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx

Holidays and Leave - State employees receive the following paid holidays each year:

• New Years Day
• Martin Luther King, Jr. Day,
• Mardi Gras,
• Good Friday,
• Memorial Day,
• Independence Day,
• Labor Day,
• Veterans Day,
• Thanksgiving Day and Christmas Day.
• Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement - State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):

• Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video to give you more detailed information about their system
• Teachers Retirement System of Louisiana (www.trsl.org),
• Louisiana School Employees Retirement System (www.lsers.net), among others

01

Are you an honorably discharged veteran who served on active duty?

• Yes
• No

02

Did you attach your DD-214 to your application for this posting?

• Yes
• No

03

This job is being announced as a promotion and is open for application to current permanent classified employees of LDVA only. Applications received from non-employees will not be considered. Are you a permanent LDVA employee?

• Yes
• No

04

AEI: Acting with Ethics and Integrity - How well do you make choices that reflect ethical standards, integrity, and honesty-even when it's difficult or inconvenient?

• I ignore ethical standards, withhold information, or show bias or poor judgment.
• I follow rules, share information, and try to avoid ethical missteps.
• I act with integrity, respect confidentiality, and treat people fairly.
• I promote ethics, model transparency, and help others act with fairness across teams.

05

AEI: Acting with Ethics and Integrity - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

06

DA: Demonstrating Accountability - How well do you take responsibility for your actions, results, and performance?

• I avoid responsibility, deliver poor work, and resist feedback.
• I take ownership when prompted and meet basic expectations.
• I own results, meet standards, and respond to feedback professionally.
• I drive high performance, prevent issues, and model accountability.

07

DA: Demonstrating Accountability - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

08

FPP: Following Policies and Procedures - How well do you apply rules, policies, and procedures in your work?

• I struggle to follow rules or apply policies correctly, which can lead to confusion or mistakes.
• I follow rules with support and help correct issues, but I sometimes apply policies inconsistently.
• I apply and explain policies accurately, adapt to routine situations, and help improve procedures.
• I guide others in applying policies, prevent compliance issues, and improve procedures based on experience.

09

FPP: Following Policies and Procedures - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

10

LA: Learning Actively - How do you seek out learning and apply feedback to grow your skills?

• I avoid learning, feedback, or collaboration and show little interest in developing my skills.
• I set basic learning goals and participate occasionally, but I don't always apply what I learn.
• I set clear learning goals, apply new skills, use feedback, and help others learn when I can.
• I seek growth through reflection, feedback, and collaboration. I mentor others and model lifelong learning.

11

LA: Learning Actively - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

Required Question

Employer State of Louisiana

Address 1201 N 3rd St

Baton Rouge, Louisiana, 70802

Phone (866) 783-5462

Website http://agency.governmentjobs.com/louisiana/default.cfm