Communication Skills, Customer Experience, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Support/Service, Detail Oriented, High School Diploma, Organizational Skills, People Management, Presentation/Verbal Skills, Record Keeping, Resolve Customer Issues, Sales Management, Sales Support, Team Player, Technical Support, Time Management, Writing Skills
The Verizon Client Engagement Associate will help create seamless and positive experiences for customers. If you enjoy helping customers, solving problems and working in a team then the Client Engagement Associate position might be for you. This Verizon Client Engagement Associate role is all about engaging with clients, answering questions, and turning those conversations into opportunities to drive engagement and share our service solutions.
Your Daily Responsibilities as a Verizon Client Engagement Associate
- As a verizon client engagement associate you will respond to client inquiries in person about our services, plans and account information, ensuring clarity and a helpful experience
- Assist clients with service adjustments, renewals, plan changes, and other account needs
- Actively support customers, providing guidance and assistance to make every interaction meaningful
- Use our CRM system to track client interactions, document updates, and record feedback in an organized way
- Escalate complex issues to senior verizon client engagement associates or specialized teams to ensure timely solutions and a smooth client experience
- Work closely with Verizon Client Engagement associates, Sales, Customer Support, and technical teams to meet client expectations and maintain service standards
- Stay up to date with product updates, service changes, and customer engagement tools through training sessions
What you’ll bring as a Verizon Client Engagement Associate
- High School diploma or equivalent qualification
- Strong verbal and written communication skills, with the ability to explain information clearly
- Detail-oriented and able to manage multiple client requests efficiently
- Customer-focused with a genuine desire to provide supportive service
- Comfortable using digital platforms to record actions and maintain accurate client records
- Professional attitude while delivering excellent customer service