Scope of Position
The Venetian Chop House Fine Dining Restaurant Host/Hostess is responsible for ensuring guests are welcomed and seated in a timely and efficient manner. As the first point of contact, the Host/Hostess sets the tone for the dining experience by greeting guests warmly, with a genuine smile, and addressing them by name. This role requires anticipating guests' needs, engaging them to understand their preferences, and providing personalized service.
Position Requirements
- Professional demeanor appropriate for a resort environment.
- Experience working in a resort restaurant is a plus.
- Previous food and beverage experience in a resort hotel environment is a plus.
- Basic computer knowledge (Micros or other POS systems).
- Must have Open Table reservation system experience.
- Must be of minimum legal age to serve alcohol according to state law.
- A food handling certification must be completed within the first 90 days of employment.
- TIPS (Training for Intervention Procedures) certification must be completed within the first 90 days of employment.
Responsibilities
- Greet and acknowledge each guest promptly (using names) with hotel greeting standard.
- Knowledge of hotel layout, restaurant station breakdowns and table numbers.
- Escort all guests to their table and introduce their server.
- Answer telephone calls using hotel/restaurant standards.
- Know and implement standards/procedures of service for guests.
- Communicate with guests, other associates, or departments to ensure guest needs are met.
- Check menus to ensure they are current, clean, plentiful, and wrinkle-free.
- Ensure place settings are appropriate, and each guest has the necessary items for the standard place setting.
- Report on guest concerns to the Restaurant Management.
- Thank every guest upon departure, invite them to return, and wish them a fond farewell.
- Perform any other reasonable duties as required by management.
Education
- High school diploma or GED.
Skills and Abilities
- Ability to communicate in the English language. Second language is a plus.
- Ability to work flexible schedules including holidays and weekends and able to perform multiple tasks.
- Knowledge of basic food handling policies and procedures as well as the techniques and equipment for preparing and presenting food products for consumption, including storage/handling techniques, proper chemical handling, and sanitation standards.
Physical Requirements
- Must be able to work in a fast-paced environment.
- Must be physically fit in order to lift, pull, and push items up to 50 pounds.
- Also requires standing/walking/reaching and bending throughout shift.