Analysis Skills, Continuous Improvement, Corrective Action, Corrective and Preventative Action (CAPA) Systems, Cross-Functional, Data Analysis, Metrics, Operational Support, Performance Analysis, Performance Management, Performance Metrics, Process Improvement, Risk Analysis, Root Cause Analysis, Scorecarding, Service Level Agreement (SLA), Team Player, Vendor/Supplier Evaluation, Vendor/Supplier Management
The Vendor Performance Manager (OSA/KPI) owns and executes the portfolio-wide KPI and SLA performance framework, ensuring consistent, accurate, and actionable vendor performance measurement to identify risks and drive improvements.
They develop scorecards, monitor KPIs, perform root cause analysis, and support corrective actions.
The role requires strong analytical skills, stakeholder collaboration, and experience with SLA-based environments, data analysis, and performance reporting tools.
Key responsibilities include maintaining KPI standards, delivering monthly performance reports, escalating deviations, and partnering cross-functionally to enhance service reliability.
The role emphasizes results orientation, communication, continuous improvement, and vendor performance governance, with success metrics focused on reporting accuracy, issue detection speed, and CAPA effectiveness.
Qualifications include 5+ years in KPI/vendor management, analytical expertise, and experience supporting operational excellence.
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Oracle
For over three decades, Oracle has been the center of innovation for business software birthplace of the first commercially available relational database, the first suite of internet-based applications, and the next-generation enterprise-computing platform, Oracle Fusion. Today, Oracle provides the world's most complete, open, and integrated business software and hardware systems, with more than 370,000 customers including - 100 of the Fortune 100 - representing a variety of sizes and industries in more than 145 countries around the globe. And Oracle's 110,000 global employees - including 30,000 developers working full-time on Oracle products -are critical to that success.
Oracle Supports Workforce Diversity