Vendor Manager, YouTube Trust and Safety, ML Ops

Google

San Bruno, CA

JOB DETAILS
JOB TYPE
Full-time, Employee
SKILLS
Alliance/Partner Marketing, Analysis Skills, Artificial Intelligence (AI), Automation, Broadcasting, Business Case, Business Operations, Cross-Functional, Data Analysis, Delivery Management, Equal Employment Opportunity (EEO), Establish Priorities, Gaming, Identify Issues, Leading Edge Technology, Logistics Processes, Maintain Compliance, Music, Operational Strategy, Operational Support, Operations Planning, Performance Analysis, Performance Management, Performance Metrics, Photo/Video Sharing, Problem Solving Skills, Process Improvement, Product Strategy, Proof of Concept, Risk Analysis, Risk Management, Sales Qualification, Scorecarding, Service Delivery, Strategic Planning, Use Cases, Vendor/Supplier Evaluation, YouTube
LOCATION
San Bruno, CA
POSTED
24 days ago

Minimum qualifications:

  • Bachelor's degree or equivalent practical experience.
  • 5 years of experience in business/product operations and strategy.

Preferred qualifications:

  • Experience with AI enabled solutions including Agentic AI across text and multi-modal applications for self-help support and troubleshooting use-cases.
  • Experience working within Trust and Safety escalations.

About the job

YouTube has grown into a community used by over 1 billion people across the globe to access information, share video, and shape culture. The YouTube team helps budding creators build careers, creates products like YouTube Kids, YouTube Music, and YouTube Gaming, and engages communities around shared passions and global conversations. Together, we empower the world to create, broadcast, and share.As a Service Delivery Manager within YouTube Trust & Safety (T&S), you will be a key architect in keeping the platform safe. You will lead end-to-end vendor operations, supporting fluid automation efforts and innovating with AI to bring new efficiencies to human-led operations. This role is not just about managing performance; it is about driving the long-term strategy for how YouTube protects its community worldwide.

In this role, you may be exposed to graphic, controversial, or offensive video content during team escalations, in line with YouTube’s Community Guidelines.

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training. US: $111000 - $160000 (USD) + 15% bonus target + bonus + equity + benefitsLearn more about benefits at Google.

Responsibilities

  • Identify and evaluate opportunities to incubate with AI and advance the enforcement capabilities. Synthesize analysis to deliver actionable, insightful, data-driven recommendations.
  • Oversee third-party vendor partners and their dedicated associates supporting the account by monitoring Key Performance Indicators and vendor scorecards, develop business cases to drive logistics process improvements, and aligning and prioritizing initiatives in a dynamic environment with multiple interdependencies.
  • Develop and maintain the overall workflow strategy, identify and mitigate risk from a delivery standpoint and ensure compliance with all internal policies and procedures.
  • Structure/execute operational and strategic initiatives for YouTube T&S Vendor Operations by developing plans, gathering/synthesizing relevant data, leading analyses and developing recommendations.
  • Collaborate with cross-functional teams (including engineers, product managers, policy experts, etc.) to explore and experiment with AI technologies and approaches, develop a roadmap, lead proof-of-concepts and scaled solutions.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

About the Company

G

Google

Build for everyone

Since our founding in 1998, Google has grown by leaps and bounds. Starting from two computer science students in a university dorm room, we now have thousands of employees and offices around the world. These Googlers build products that help create opportunities for everyone, whether down the street or across the globe.

It starts with how we work together. We’re building a company where people of different views, backgrounds and experiences can do their best work and show up for one another. A place where every Googler feels like they belong.

So whether you develop new technology or creative campaigns, craft beautiful products or breakthrough partnerships, your work here is a chance to accomplish things that matter. Bring your insight, imagination, and healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.

Benefits

We strive to provide Googlers and their loved ones with a world-class benefits experience, focused on supporting their physical, financial, and emotional wellbeing. Our benefits are based on data, and centered around our users: Googlers and their families. They’re thoughtfully designed to enhance your health and wellbeing, and generous enough to make it easy for you to take good care of yourself (now, and in the future). So we can build for everyone, together.

Learn more about Google’s benefits on this site featuring Googlers’ experience.

How we Hire

Google’s hiring process is an important part of our culture. Googlers care deeply about their teams and the people who make them up. In order to  build for everyone, we know that we need a wide range of perspectives and experiences, and a fair hiring process is the first step in getting there.

Learn more about our hiring process.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Computer Software
EMPLOYEE BENEFITS
Paid Sick Days, Performance Bonus, Professional Development, 401K, Stock Options, Employee Events, Retirement / Pension Plans, Tuition Reimbursement, Work From Home, Life Insurance, On Site Cafeteria
FOUNDED
1998
WEBSITE
https://goo.gle/4dbno6V