Vehicle Tech Line Specialist

Harbinger is an American commercial electric vehicle (EV) company on a mission to transform an industry starving for innovation. Harbinger's best‑in‑class team of EV, battery, and drivetrain experts have pooled their deep experience to bring a first‑of‑its‑kind EV platform to support the growing demand for medium‑duty EVs and Hybrids. Harbinger: Familiar Form, Revolutionary Foundation.Job OverviewAs a Tech Line Specialist, you will be an essential member of the Customer Deployments team. You will become the primary interface for Harbinger's deployed fleet operators and dealer shops. You will field requests for support and be a power user and influencer of our customer facing issue ticketing system. Develop relationships with customers and see them through issues all the way to resolution.What You'll DoCustomer fleet technical supportAnswer our Technical Support Line and see customers through to resolution with problemsManage tier 1 support on our web portalHelp develop and refine our issue tracking systems and processTrack and automate reports on metrics related to customer service successContribute to ongoing creation of FAQ to guide other team members in your function and make customer support easier and fasterHelp with service parts fulfillment processTraining others on how to use the tools you are masteringExpect 10% travelWhat You'll Need3+ years' work experience in customer serviceExperience in automotive repairGraduation from high school or equivalentNatural ability to interface with many different people from many different technical disciplines and operate with them seamlesslyAbility to self‑start, manage, and execute to completion given tasks with varying levels of advance information given in various written and verbal formats.Valid driver's license required.Factory training programs through OEMs are a plus.Ability to think outside the box and find creative solutions to complex problemsUnderstanding of vehicle systems and their interactions is a plusAbility to travel as requiredA creative curiosity, collaborative work ethic, hardworking enthusiasmExcellent communication skills and team working tendenciesEarly‑stage Stock OptionsRobust Retirement Savings (401k, HSA, FSA)Annual Vacation BonusWellness & Fertility BenefitsCell Phone StipendComplimentary Meals & Stocked Kitchens$70,000 - $100,000 USDHarbinger is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.Harbinger is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at info@harbingermotors.com.#J-18808-Ljbffr