As a Vehicle Support Engineer, you’ll sit at the critical intersection of live fleet operations and engineering. When vehicles experience complex hardware or software issues, you are the escalation point—diagnosing problems in real time, restoring uptime fast, and driving long-term fixes through root-cause analysis.
This is a Tier 2 escalation role for engineers who thrive in imperfect systems. Diagnostics are still maturing, so you’ll help shape how issues are identified, resolved, and prevented going forward. Your work directly impacts fleet reliability, mean time to repair (MTTR), and customer experience.
The role requires flexibility to support live operations, including occasional nights or weekends with advance notice.
What You’ll Do
Real-Time Fleet Support & Escalation
Serve as the primary escalation point for technicians handling complex vehicle issues.
Quickly assess and resolve hardware and software faults to restore vehicle uptime.
Perform in-depth log analysis and historical fleet data reviews to identify root causes.
Parse and interpret vehicle logs and translate findings into physical system implications.
Lead post-incident reviews and drive corrective actions.
Documentation & Knowledge Building
Develop, document, and continuously improve troubleshooting guides for field technicians.
Capture lessons learned from incidents to support faster recovery in the future.
Define required data points to validate resolution effectiveness.
Engineering Collaboration
Partner with design and development teams to improve diagnostics, tooling, and detection.
Support hardware bring-up and validation for new sensor components (LiDAR, radar, cameras).
Implement fleet-wide countermeasures to prevent recurring issues.
Operational Support
Act as a site owner for fleet issues escalated from technicians.
Occasionally travel within the U.S. to support operational locations.
Participate in shift coverage to support 7-day fleet operations (Sunday–Thursday or Tuesday–Saturday schedules).
Requirements
Who You Are
You’re a hands-on engineer who enjoys solving messy, real-world problems. You can zoom out to understand system-level behavior, then zoom in to isolate failures down to a single component.
You’re comfortable:
Reading wiring diagrams and schematics
Measuring voltage and resistance
Troubleshooting Linux systems
Working across chassis, sensors, hydraulics, and software interfaces
Collaborating closely with technicians in the field
Required Qualifications
Bachelor’s degree in Electrical Engineering, Computer Engineering, or related field
8+ years of relevant experience in transportation, aerospace, autonomous vehicles, or other complex systems
Experience troubleshooting low- and high-voltage systems safely
Knowledge of UDS diagnostics, vehicle systems architecture, and hardware/software interfaces
Ability to read electrical diagrams, connector pinouts, and schematics
Strong documentation skills and a methodical troubleshooting mindset
Willingness to pass a background check
Availability for occasional overtime with advance notice
Preferred Qualifications
Experience with electric vehicle technology
Remote vehicle troubleshooting in an operations-driven environment
Linux-based systems and Python for fleet-level data analysis
Software that interfaces directly with hardware
Familiarity with networking concepts (TCP, sockets)
Background as an aircraft/helicopter mechanic, military technician, or complex systems engineer (satellites, aircraft, autonomous platforms)
Benefits
Pay Rate = $77.75 per hour
Assignment Length = Contract
Work Schedule = Tuesday through Saturday, 8:00AM - 5:00PM PAST: Standard business hours with need to flex nights/weekends as needed with advanced notice