Vehicle Programs Specialist

TTEC

Dearborn, MI

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JOB DETAILS

SALARY

$16–$18 Per Hour

SKILLS

Administrative Skills, Analysis Skills, Billing, Call Centers, Check Processing, Communication Skills, Cost Control, Customer Support/Service, Documentation, High School Diploma, Insurance, Internet Application, Mainframe Computer, Meeting Minutes, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft SharePoint, Microsoft Word, Problem Solving Skills, Process Development, Process Improvement, Reimbursement, Returns Processing, Sales, Team Player, Time Management, Training Program, Training/Teaching, Vehicle Fleets

QUALIFICATIONS

LOCATION

Dearborn, MI

POSTED

Today

Position Summary

The Vehicle Programs Specialist performs a variety of Company Vehicle and Employee Purchase Program projects and administrative tasks relative to vehicle ordering, delivery, service, billing, insurance, taxation, registration, titling, ticket/citation/toll processing, compliance, disposal, purchase processing, and customer service.

Duties and Responsibilities

· Provide administrative assistance to Vehicle Programs personnel

· Administer support for the "M" (Manufacturer) Plate Program

· Support our Co Car, AXZ, and Ford Fleet Care Call Centers

· Provide traditional administrative support such as recording department meeting minutes, filing, copying, phone messages and miscellaneous duties

· Handle auction, dealer, sales lettersets, check requests, reimbursement of fees to customers, mass registration renewals, and payment of vehicle taxes

· Process billing invoices from vendors and dealerships for delivered vehicles

· Process tickets, tolls, citations, etc

· Process vehicle title, plates, and registrations

· Process and monitor vehicle orders

· Process vehicle returns, title corrections, and auction disposal

· Audit and reconciliation of official documents such as lease and usage agreements, and other official documents

· Customer account maintenance

· Suggest and establish process improvements aimed at better customer service, efficiencies, and cost savings in unison with management and team members

· Update and maintain policies, programs, and other documentation in Life@Ford, MyFordVehicles, AXZ, SATS, SharePoint, the department share drive, etc

· Perform as a back-up for other Vehicle Program personnel when necessary

· Perform duties that require signing as a company agent and/or department notary

Education

· High school diploma required; Bachelor’s degree preferred

Experience

· 3 years administrative office experience required

· Experience using mainframe and web system applications

Skills

· Critical thinking, problem solving, and analytical skills

· Strong planning and organizing skills

· Strong communication skills that demonstrate knowledgeable, proactive and clear communication

· Excellent customer service skills to include a positive mindset that actions self-control

· Excellent time management skills

· Team-oriented mindset for delivering both team and individual results (including the willingness to change task responsibilities and participate in cross training as is necessary for the team)

· Proficient in MS Office (i.e. Outlook, Word, and Excel)

What else can you expect

Salary per hour $16-$18 (Hiring Manager will decide)
Health/Dental/Vision/Life Insurance
Flexible Spending Account (FSA) and Health Savings Account (HSA)
401(k) with company match
Vacation/Sick Time and Paid Holidays
Tuition Reimbursement
Employee Assistance Program
Employee Discount Program
Training and Development Programs (Percepta College)
Employee Rewards Program (Perci Perks)

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About the Company

TTEC

We are a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience for many of the world’s most iconic and disruptive brands. We deliver outcome-based customer engagement solutions through TTEC Digital, our digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. Founded in 1982, our employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. Learn more about our company values and how we support gender diversity, including through a leadership program that empowers the women of TTEC.

COMPANY SIZE

10,000 employees or more

INDUSTRY

Other/Not Classified

EMPLOYEE BENEFITS

Paid Sick Days, Parking, Performance Bonus, Prescription Drug Coverage, Professional Development, 401K, Employee Referral Program, Flexible Spending Accounts, Employee Events, Retirement / Pension Plans, Tuition Reimbursement, Work From Home, Game Rooms, Life Insurance, Merchandise Discounts, On Site Cafeteria

WEBSITE

http://www.ttecjobs.com