VCA Warm Springs Animal Hospital: Experienced Client Service Representative

VCA Warm Springs Animal Hospital

Learn, Contribute and Make a Difference!

If you want to grow with our veterinary practice and be part of something that makes a difference in the lives of animals and their owners, we would like to talk to you!!

Who We Are:

• We are a growing AAHA accredited veterinary hospital with caring, supportive team members who go above and beyond to provide exceptional animal care and phenomenal service to our clients. We are looking for even more amazing team members who can help us continue to achieve this vision.

What You'll Do:

• You will be involved in everything from providing care for our clients and their pets, to contributing your thoughts on ways to improve how we deliver our best care and service.
• You will help us get better and continue to grow as a team of caring veterinary professionals who work to exceed the expectations of our clients, provide exceptional care for our patients and build a team that has fun, supports each other and learns together.

We want to be different. We want to explore the opportunities within the workday not just get through it. We want to feel great about not just what we accomplish during the day, but how we accomplished it. We want to build a place where people are happy coming to work and excited to be part of our team. Will you help us continue this journey?

This position is full time with approximately four 10 hours shifts per week. $18/hr. Compensation is based on experience. We offer a comprehensive benefits package, including: medical/dental/vision, 401(k), paid vacation, CE opportunities, mental health support, scrubs allowance and a team oriented environment that thrives on respect, trust and humor.

The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside.

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com