Address Management, Communication Skills, Customer Relations, Customer Satisfaction, Customer Support/Service, Driver's License, English Language, Expense Management, Financial Operations, Financial Reporting, Interpersonal Skills, Mentoring, Metrics, People Management, Physical Demands, Procedure Implementation, Product/Service Launch, Revenue Growth, Safety Training, Set Goals, Staff Training, Standup Meetings, Team Lead/Manager, Time Management
The Details
Location: Downtown San Antonio, Texas
Pay: $14 - $15 / hour plus tips!
Required: Must have a valid driver's license; minimum 2 years
The Spirit of the Position:
The Shift Lead, Hospitality\u202foversees operations in the absence of location management while ensuring that increased revenue, managed expenses, and customer satisfaction is maximized by maintaining the highest level of service thresholds and initiatives that are aligned with the expectations of our client.\u202f
Principal Job Duties:
- Support location management with the financial, operational, safety and\u202fservice-related\u202fsuccess at their hotel.\u202f
- Attend daily stand up meetings and resume meetings scheduled by client.
- Ensure LAZ internal stand up meetings (Pre-Shifts or "Huddles") are held each shift.
- Ensures staff adheres to rules of conduct, policies and procedures.
- Embrace, resolve, and see through to resolution any customer service or client concerns.
- Communicates any challenges to Location Management to address.\u202f
- Additional duties as assigned.\u202f
People:\u202f
- Assist with the management and development of the Hotel team to accomplish annual and periodic goals/initiatives, while embodying and using LAZ Parking's culture as a guideline.\u202f
- Identify high potential employees to support the organization's continued growth, both within your region and outside.
- Ensure\u202fall safety initiatives from the National Safety & Training Manager, Hospitality are rolled out to new and existing employees.\u202f\u202f
- Any and all safety concerns are reported to the Hospitality Manager/Assistant Hospitality Managers for review and suggestions on how to improve safety at your hotel.\u202f\u202f
- Supervises, mentors, and trains staff on day-to-day activities in the absence of management.
Product:
- Assists in establishing performance standards, recommending, and implementing changes to procedures when necessary.
- Drive service results and establish goals by monitoring and responding to results from LAZ Service Shopper Reports and hotel internal service metrics.\u202f
- Responsible for cultivating client relationships and business retention.\u202f
- Implement and complete\u202fother projects, programs, and initiatives that may arise from assigned\u202fhotel(s).\u202f
Profit:
- Responsible for claims and safety related training and prevention initiatives.\u202f\u202f
- Responsible for overall financial success during their shift.
- Daily,\u202fweekly,\u202fmonthly, and\u202fannual financial and operational reports as required.\u202f
Education:\u202f
- High school diploma or GED required.\u202f\u202f\u202f
Experience:\u202f\u202f
- Supervisory experience is preferred but not required. \u202f\u202f\u202f\u202f\u202f\u202f\u202f
- Strong customer service experience.\u202f\u202f\u202f\u202f\u202f\u202f
- Valid driver's license required.\u202f\u202f\u202f
Skills:\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f\u202f
- Ability to communicate professionally and effectively.\u202f\u202f\u202f\u202f\u202f\u202f\u202f
- Ability to speak, read, and comprehends the English language.\u202f
- Must be open to feedback, differing opinions and other points of view.\u202f
- Demonstrates a sense of urgency and timeliness.\u202f
- Demonstrate the ability to seek improvement.\u202f\u202f
- Excellent team building and interpersonal skills.\u202f
- Ability to drive a standard transmission.\u202f
- Ability to produce and maintain an acceptable driving record and unrestricted drivers' license.\u202f\u202f\u202f
Physical Demands:\u202f\u202f
- Willingness to work in the elements \u2013 heat, wind, snow, rain, etc.\u202f\u202f
- Ability to lift, push and pull at least\u202f50\u202fpounds.\u202f\u202f
- Ability to stand, walk and run for extended periods of time.\u202f\u202f
- Ability bend, stoop, squat and lift frequently throughout a shift.\u202f\u202f
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.\u202f\u202fReasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.\u202f\u202f
FLSA Status: Non-Exempt; Tipped
LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state, or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.
This Employer participates in E-Verify.