VA Clinical Liaison & Business Development Coordinator

Job Description Summary

The VA Clinical Liaison & Business Development Coordinator serves as the primary on-the-ground representative of MUSC Health"s VA & Corrections ICCE in the Columbia, SC market. This remote, Columbia-based role is responsible for growing appointment volume and service utilization at the William Jennings Bryan Dorn VA Medical Center (Dorn VAMC) through clinical navigation, provider relationship development, and strategic engagement with VA and MUSC Midlands Division leadership.

This is a hybrid clinical-operations role requiring the credibility of a clinical background combined with the skills of a business development professional. The ideal candidate is a self-directed, relationship-driven leader who can operate independently while maintaining close alignment with the ICCE.

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type

Regular

Cost Center

CC004315 SYS - Corp Veterans & Corrections Medicine ICCE

Pay Rate Type

Salary

Pay Grade

Health-28

Scheduled Weekly Hours

40

Work Shift

Job Description

Key Responsibilities

Business Development & Volume Growth (Job responsibility 35%)

• Identify service gaps and unmet referral needs at Dorn VAMC across specialty and subspecialty care
• Develop and execute a referral growth strategy in alignment with ICCE priorities
• Build and maintain relationships with Dorn VA referring providers, service chiefs, and administrative leaders
• Track and report on referral pipeline, appointment volume, and new service line opportunities
• Represent MUSC Health in VA leadership meetings, community of care forums, and partner engagement events

Clinical Navigation & Care Coordination (Job responsibility 30%)

• Facilitate referrals from Dorn VAMC to MUSC Health specialists, navigating scheduling, access, and authorization barriers
• Serve as a clinical resource and point of contact for VA care team members coordinating care at MUSC
• Assist with patient navigation as needed to ensure continuity between the VA and MUSC Health
• Support compliance with VA community care referral requirements including HSRM and TriWest processes

Liaison & Stakeholder Engagement (Job responsibility 25%)

• Serve as the face of MUSC Health"s ICCE in the Columbia market - professional, credible, and relationship-focused
• Engage regularly with MUSC Midlands Division leadership to align on shared priorities and opportunities
• Communicate proactively with the ICCE on market dynamics, partner needs, and growth opportunities
• Represent MUSC at applicable VA and community health events in the Columbia region

Reporting & Operations (Job responsibility 10%)

• Maintain accurate tracking of referral and appointment data using designated systems
• Provide regular status updates and performance reporting to the System Administrative Officer
• Participate in weekly touchpoints with ICCE leadership and contribute to strategic planning
• Support contract and workflow documentation as needed

Qualifications

Required

• Active Registered Nurse (RN) license in South Carolina (or compact state eligibility)
• Minimum 3-5 years of clinical experience, in an academic medical center, federal health system, or VA setting
• Demonstrated ability to build and manage professional relationships with senior clinical and administrative leaders
• Strong communication, presentation, and organizational skills
• Ability to work independently in a remote environment with minimal supervision
• Must reside in the Columbia, SC area
• Prior experience working with or within the VA health system

Preferred

• Familiarity with VA community care referral processes (HSRM, TriWest, VA Mission Act)
• Experience in business development, care navigation, or provider relations
• Existing relationships with Dorn VAMC clinical or administrative staff
• Understanding of academic health system operations

Core Competencies

Clinical Credibility

Earns trust with VA clinical teams through nursing background and care expertise

Relationship Management

Builds authentic, productive partnerships with VA and MUSC leaders

Strategic Thinking

Identifies growth opportunities and translates them into actionable plans

Self-Direction

Operates effectively in a remote, field-based environment with clear accountability

Communication

Confident presenter and communicator across clinical, operational, and executive audiences

Work Environment & Physical Requirements

• COLUMBIA, SC RESIDENCY REQUIRED
• Remote position - must maintain a professional home office environment
• Frequent local travel to Dorn VAMC and MUSC Midlands Division facilities in the Columbia area
• Occasional travel to MUSC Health Charleston campus for ICCE meetings and training
• Must be able to obtain and maintain VA facility access credentials and badging
• Standard office physical requirements; prolonged periods of sitting, computer use, and phone/video conferencing

Additional Job Description

Bachelor"s degree in Nursing from an accredited school of nursing and a minimum of three years related clinical nursing experience required. Master of Nursing (MSN) or Doctor of Nursing Practice (DNP) in lieu of BSN. Excellent written and verbal communications skills as well as mentoring/coaching and organizational skills required. Demonstrated ability to develop, implement and evaluate effective patient and staff educational programs. Creative and resourceful in problem solving and exceptional critical thinking required. Licensure as a registered nurse by the South Carolina Board of Nursing or a compact state. Current American Heart Association (AHA) Basic Life Support (BLS) certification or American Red Cross BLS for Healthcare Providers certification is required

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

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