RiVidium is seeking a UX Researcher / Usability Testing to support our planned MODES III team supporting Military Community and Family Policy (MC&FP). This role supports Outreach & Engagement Services and helps deliver mission-focused outcomes for service members, families, and related stakeholders. Conducts PWS C.5.2 usability research and journey mapping; integrates user testing insights into digital performance optimization (C.5.2.3.5). This position is contingent upon contract award. Key Responsibilities - Plan and conduct usability testing and user research activities to inform digital improvements.
- Capture findings, pain points, and recommendations from user behavior and feedback.
- Translate research results into actionable guidance for designers, developers, and stakeholders.
- Support a continuous-improvement approach grounded in evidence and end-user experience.
Basic Qualifications - Bachelor's degree in a relevant discipline or equivalent professional experience.
- Relevant experience aligned to the role and labor category; openings may be filled at Mid (5-8 yrs).
- Ability to satisfy applicable Government personnel security requirements for the assigned role and work with sensitive but unclassified information.
- Strong communication, teamwork, and documentation skills in a mission-focused delivery environment.
Preferred Qualifications - Experience supporting public sector, defense, or mission-focused digital communications programs.
- Familiarity with audience analytics, user-centered design, accessibility, and content performance measurement.
- Experience collaborating across content, design, stakeholder engagement, social media, and campaign teams.
Work Setting This role is expected to support work in the Alexandria, Virginia area, with on-site support at the DoD Mark Center or other customer-approved locations as required. Hybrid support in the Alexandria, Virginia area is expected, with on-site support as required by the customer.
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