Job Title: UX Designer Senior (Hybrid - Lansing, MI)
The UX Designer will play a key role in supporting the CSR Assist product as it transitions through the Build-Operate-Transfer (BOT) phase.
This position will work closely with product, business, content, and technology teams to transform evolving requirements into intuitive, high-fidelity, implementation-ready designs using Figma.
The ideal candidate has experience designing complex enterprise applications, service-support tools, or customer-facing workflows, with a strong focus on usability, accessibility, and human-centered design. This individual will create end-to-end user experiences, document detailed interaction patterns and screen states, and ensure designs are scalable, consistent, and ready for development teams to implement.
Experience with AI-enabled applications, customer service tools, or highly regulated industries such as healthcare is highly desirable.
Top 10 Skills & Qualifications Needed to Win This Job:
Engagement Description:
The UX Designer will support an internal support tool designed to help customer service representatives work more efficiently using AI-assisted workflows
This designer will support this product as it progresses through the Build-Operate-Transfer phase
This role will partner closely with product, business, content, and technology teams to translate evolving requirements and product direction into clear, high-fidelity, implementation-ready designs in Figma
The designer will help define and refine end-to-end user experiences for customer service representatives using an AI-enabled support tool, including workflows, interaction patterns, screen states, edge cases, and responsive design considerations
The overall experience should be intuitive, efficient, accessible, and aligned to human-centered design principles and established design standards
This role is critical to maintaining design momentum during delivery, supporting a smooth transition of product ownership, and ensuring the experience is clearly documented and ready for implementation by teams
Top 3 Required Skills/Experience:
Three (3) to five (5) years of experience in UX or product design, with demonstrated ability to create high-fidelity, production-ready designs for complex digital products
Advanced Figma design skills
Create polished, high-fidelity screen designs, prototypes, and design documentation in Figma
Apply component-based design, auto layout, responsive behavior, variants, and interaction states
Work efficiently within an established design system and contribute to scalable, reusable patterns as needed
Experience designing complex workflows and enterprise or service-support tools
Translate business requirements, user needs, and technical constraints into clear, usable workflows
Design for multi-step interactions, dynamic states, edge cases, and decision-support experiences
Collaborate with cross-functional teams to refine designs through build and implementation
Required Skills/Experience:
Participates in requirement-gathering activities to understand business needs, user goals, product scope, and measures of success
Translates concepts, requirements, and product direction into user flows, wireframes, prototypes, and high-fidelity designs
Designs clear, efficient workflows for users operating in complex, information-rich environments
Documents screen states, interaction behavior, empty/error/loading states, and design rationale to support implementation
Collaborates closely with product owners, business partners, content strategists, developers, and other designers
Iterates on designs based on stakeholder feedback, usability considerations, and technical implementation needs
Works within established design systems and UX standards to maintain consistency and scalability
Designs responsive experiences and considers usability across relevant screen sizes and system constraints
Applies accessibility and human-centered design best practices throughout the design process
Communicates design decisions clearly through design reviews, walkthroughs, and supporting documentation
Demonstrates the ability to work in an Agile product environment with evolving requirements and delivery timelines
Preferred Skills/Experience:
Experience designing AI-enabled, assistant, chatbot, or decision-support experiences
Experience designing internal tools, contact center applications, or customer service representative workflows
Experience working on products in active build, pilot, or Build-Operate-Transfer environments
Ability to understand how data, service, and technical limitations affect design implementation
Familiarity with healthcare, health insurance, or other highly regulated digital experiences
Strong visual and interaction design skills
Education/Certifications:
Bachelor's degree in related field required
Master's degree in related field preferred
Extensive Experience in the User Experience Design field can be used to substitute education
Why work with us? We are a woman-owned company that values your ideas, encourages your growth, and always has your back. When you work with us you'll have training opportunities, flexible/remote work options, growth opportunities, 401K and competitive pay. Apply today! We are an EOE, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. https://www.optechus.com/eeo_self_identification/