Job Title: UX Designer Senior (Hybrid - Detroit, MI)
The UX Designer will play a key role in supporting the CSR Assist product as it transitions through the Build-Operate-Transfer (BOT) phase.
This position will work closely with product, business, content, and technology teams to transform evolving requirements into intuitive, high-fidelity, implementation-ready designs using Figma.
The ideal candidate has experience designing complex enterprise applications, service-support tools, or customer-facing workflows, with a strong focus on usability, accessibility, and human-centered design. This individual will create end-to-end user experiences, document detailed interaction patterns and screen states, and ensure designs are scalable, consistent, and ready for development teams to implement.
Experience with AI-enabled applications, customer service tools, or highly regulated industries such as healthcare is highly desirable.
Top 10 Skills & Qualifications Needed to Win This Job:
Engagement Description:
The Sr. UX Designer will support the Member Maintenance modernization effort, which is focused on consolidating multiple legacy member maintenance applications into one modern internal application
This role will partner closely with product, business, technology, and UX leadership to understand current workflows, translate business and technical requirements into usable experiences, and design clear, efficient workflows for internal users managing member maintenance tasks
The designer will help define and refine future-state user flows, screen designs, interaction patterns, form experiences, data tables, audit/history views, and workflow documentation
This work is critical to ensuring the modernization effort improves usability and operational efficiency rather than simply recreating legacy screens in a new system
Top 3 Required Skills/Experience:
Three (3) to five (5) years of experience in UX or product design for complex enterprise or internal operations tools:
Ability to design workflow-heavy, information-rich applications
Experience with forms, data tables, search/filtering, status states, audit/history, and task completion flows
Ability to simplify legacy workflows into clear, usable digital experiences
Advanced Figma design skills:
Create polished screen designs, prototypes, and implementation-ready documentation in Figma
Apply component-based design, auto layout, responsive behavior, variants, and interaction states
Work efficiently within an established design system and contribute to scalable, reusable patterns as needed
Clearly document screen behavior, validation, edge cases, and responsive considerations
Strong cross-functional collaboration and requirements translation:
Translate business rules, user needs, and technical constraints into usable workflows
Design for multi-step interactions, dynamic states, edge cases, and decision-support experiences
Partner with product owners, business SMEs, developers, content, and UX leadership
Communicate design rationale clearly and iterate based on feedback and implementation needs
Required Skills/Experience:
Experience designing complex enterprise tools or internal operational workflows in highly regulated environments
Participates in requirement-gathering activities to understand business needs, user goals, product scope, and measures of success
Translates concepts, requirements, and product direction into user flows, wireframes, prototypes, and high-fidelity designs
Designs clear, efficient workflows for users operating in complex, information-rich environments
Documents screen states, interaction behavior, empty/error/loading states, and design rationale to support implementation
Collaborates closely with product owners, business partners, content strategists, developers, and other designers
Iterates on designs based on stakeholder feedback, usability considerations, and technical implementation needs
Works within established design systems and UX standards to maintain consistency and scalability
Designs responsive experiences and considers usability across relevant screen sizes and system constraints
Applies accessibility and human-centered design best practices throughout the design process
Communicates design decisions clearly through design reviews, walkthroughs, and supporting documentation
Demonstrates the ability to work in an Agile product environment with evolving requirements and delivery timelines
Preferred Skills/Experience:
Experience designing internal tools, contact center applications, or customer service representative workflows
Experience working on products in active build, pilot, or Build-Operate-Transfer environments
Ability to understand how data, service, and technical limitations affect design implementation
Familiarity with healthcare, health insurance, or other highly regulated digital experiences
Strong visual and interaction design skills
Education/Certifications:
Bachelor's degree in related field required
Master's degree in related field preferred
Extensive Experience in the User Experience Design field can be used to substitute education
Why work with us? We are a woman-owned company that values your ideas, encourages your growth, and always has your back. When you work with us you"ll have training opportunities, flexible/remote work options, growth opportunities, 401K and competitive pay. Apply today! We are an EOE, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. https://www.optechus.com/eeo_self_identification/