UX Designer

Summary:

We are seeking a talented and execution-oriented UX/UI Designer to join a newly established UX/UI Center of Excellence (COE) focused on delivering intuitive, scalable, and customer-centered digital experiences across a rapidly evolving home security and smart technology ecosystem.

Partnering closely with the UX Design Lead, this role is responsible for the hands-on execution of UX and UI design across customer-facing products, ecommerce experiences, CRM-integrated workflows, and customer support experiences. This position is ideal for a strong individual contributor who thrives in translating UX strategy into polished, high-quality experiences through wireframes, prototypes, interaction design, and visual execution.

The ideal candidate combines strong UX fundamentals with exceptional UI skill and enjoys collaborating cross-functionally to bring user-centered solutions to life. You will help design experiences for both customers and internal support agents while ensuring consistency with design systems, accessibility standards, and COE best practices.

Duties and Responsibilities:

UX Design & Product Execution

• Partner closely with the UX Design Lead to implement omnichannel UX strategy across Marketing, Sales, Service, and Contact Center journeys.
• Translate business requirements, product goals, research findings, and UX direction into intuitive and effective user experiences.
• Create user flows, journey maps, wireframes, interaction models, and high-fidelity designs for product features and enhancements.
• Design customer-facing and agent-facing experiences that align to broader UX standards and business objectives.
• Produce rapid prototypes and interaction concepts to validate usability and communicate design intent using AI.
• Contribute to feature-level UX problem solving and iterative improvements across digital products.

UI Design & Visual Execution

• Design clean, modern, and accessible user interfaces aligned with established design systems and brand standards.
• Create high-fidelity mockups and interactive prototypes in collaboration with Product and Engineering teams.
• Apply responsive and mobile-first design principles across digital touchpoints.
• Ensure consistency across layouts, components, interactions, typography, and visual hierarchy.
• Support the ongoing development and refinement of reusable UI components and design libraries.

AI-Enabled Experience Design

• Contribute to the design of AI-enhanced customer and agent experiences, including:

• Conversational experiences and chat interfaces

• AI-assisted support workflows

• Personalized recommendations and intelligent interactions

• Agent-assist tools and guided workflows

• Utilize AI-assisted design and productivity tools to accelerate ideation, prototyping, content generation, workflow optimization, and research synthesis.

• Collaborate with UX leadership and product teams to ensure AI experiences remain intuitive, transparent, and user-centered.

Research & Iteration

• Support usability testing, customer interviews, and design validation efforts.
• Translate customer feedback, Voice of Customer (VoC) insights, analytics, and stakeholder input into actionable design improvements.
• Iterate on designs based on usability findings, performance metrics, and evolving product requirements.
• Participate in journey mapping and workflow analysis to reduce friction and improve task completion.

Collaboration & Delivery

• Work cross-functionally with Product Managers, Engineers, Marketing, Customer Support, CRM teams, and business stakeholders.
• Collaborate closely with the UX Design Lead to align execution with UX strategy and design standards.
• Participate in design critiques, sprint ceremonies, stakeholder reviews, and collaborative workshops.
• Partner with engineering teams to ensure accurate implementation and maintain design quality through delivery.

Skills and Competencies:

Technical Skills

• Figma

• Miro

• Wireframing & Prototyping

• Responsive & Mobile-First Design

• Design Systems & Component Libraries

• Interaction Design

• Accessibility Standards (WCAG)

• User Flows & Journey Mapping

• UX Research Support & Usability Testing

• AI-Assisted Design & Productivity Tools

Soft Skills

• Strong attention to detail

• Creative problem-solving

• Collaboration and teamwork

• Clear communication and presentation skills

• Adaptability in fast-paced environments

• Time management and prioritization

• Curiosity and continuous learning mindset

Minimum Qualifications:

• 2 - 5+ years of UX/UI, Product Design, or Digital Experience Design experience.

• Strong portfolio demonstrating:

• Wireframes and interaction design

• User-centered workflows

• High-fidelity UI design

• Responsive/mobile experiences

• Feature-level product execution

• Experience designing digital customer experiences in technology, SaaS, ecommerce, telecom, smart home, subscription, or consumer applications.

• Strong understanding of:

• User-centered design principles

• Interaction design

• Information architecture

• Wireframing and prototyping

• Responsive and accessible design

• Design systems and reusable components

• Proficiency with UX/UI tools including:

• Figma

• Miro

• Prototyping tools and collaborative design platforms

• Familiarity with AI-enabled productivity and design tools for ideation, content generation, prototyping, and workflow acceleration.

• Strong communication and collaboration skills with the ability to present and explain design decisions.

Preferred Qualifications:

• Experience designing for ecommerce, DTC customer experiences, or subscription-based products.

• Familiarity with CRM platforms, customer support tools, or agent workflows.

• Exposure to AI-enabled experiences, conversational interfaces, or guided workflows.

• Working knowledge of HTML/CSS and front-end implementation principles.

• Experience working within or contributing to a design system or COE environment.

• Experience in smart home, IoT, home security, telecom, or connected-device ecosystems.

• Occasional travel/training may be required.

• Will vary based on project scope and focus.

• Approximately 4-6 trips per year.

Travel:

Additional Information:

Ideal Candidate Profile

You are a hands-on UX/UI practitioner who enjoys solving complex experience problems through thoughtful interaction design and polished visual execution. You thrive partnering with UX leadership to bring strategy to life through exceptional design craft, detailed execution, and user-centered thinking. You enjoy turning concepts into intuitive experiences that improve customer and agent interactions while maintaining consistency, usability, and scalability.

In the event a position is commission-based, compensation is solely based on the individual's sales volume. This applies only to commission roles.

Los Angeles Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Philadelphia Applicants: Background checks will be conducted during the employment process. Any information will be reviewed through an individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance.

ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.