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UX/Consumer Insights Researcher IV

Ursus, Inc.

Burlingame, CA(remote)

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JOB DETAILS
SALARY
$80–$90 Per Hour
SKILLS
Analysis Skills, Artificial Intelligence (AI), Business Operations, Communication Skills, Compensation Management, Consumer Electronics, Consumer Packaged Goods, Cross-Functional, Customer/Client Research, Data Collection, Documentation, Environmental Research, Establish Priorities, Focus Groups, Fortune 500 Customers, Market Research, Market Surveys, Moderating Skills, Multitasking, Needs Assessment, Presentation/Verbal Skills, Product Design, Product Positioning, Product Support, Product Testing, Project/Program Management, Qualitative Research, Reporting Skills, Research Skills, Retail, Sales, Social Sciences, Survey Design, Time Management, Usability Engineering, Usability Testing, User Interface/Experience (UI/UX), Vendor/Supplier Management, Wearables, Willing to Travel, Writing Skills
LOCATION
Burlingame, CA(remote)
POSTED
4 days ago
JOB TITLE: UX/Consumer Insights Researcher IV
LOCATION: Remote, with a strong preference for candidates based in the Bay Area to support occasional travel to retail locations.
DURATION: Through March 2027 (possible extension)
PAY RANGE: $80 - $90/hr.

TOP 3 SKILLS:
  • Survey design and analysis with mixed-method research experience (quant-leaning); comfort with focus groups, interviews, and field work
  • Vendor management experience; plus exposure to shopper insight or retail research experience preferred
  • Proficiency with AI tools (e.g., Claude) and research efficiency tools; familiarity with tracking studies, TURF analysis, or conjoint analysis is a plus

Company:
Our client is a Fortune 500 multinational technology company headquartered in Menlo Park, CA.

About the Role:
Client is seeking a Temporary UX/Consumer Insights Researcher to support product and user experience research efforts through well-scoped, time-bound project work. In this role, you will help design and execute research to inform product decisions and deepen understanding of user needs. This is a temporary position and is not a full-time role. Remote work options may be available for this role.

This is a unique opportunity to join the Wearables team and contribute to research that directly shapes how cutting-edge consumer hardware products reach the market. Unlike traditional UXR roles focused on software usability, this position offers exposure to the full consumer journey—from understanding purchase drivers and shopping behavior to exploring how people integrate wearable devices into their daily lives. The role blends consumer insights, market research, and UX research methodologies, making it ideal for a mixed-method researcher who is quant-leaning and wants variety beyond lab-based studies. You'll conduct field research at retail locations, design and analyze surveys, run focus groups, and deliver insights that help the team understand how to position and sell products. This is a high-impact role on a team that values both speed and rigor, with the opportunity to work on some of the most innovative hardware products in the wearables and space.

Surrounding team & key projects:
This role sits within the UXR team for Wearables, specifically supporting go-to-market and growth research initiatives. The team conducts extensive retail research focused on wearables and devices. This is not a typical UXR position—rather than conducting usability studies on software, the focus is on understanding why consumers are or are not buying devices, how those devices are being used, and deeply exploring retail and shopping behavior. The work is more consumer insights–focused than traditional UXR, requiring a researcher who can run surveys, understand consumer insight methodologies, and apply qualitative methods in the field. This is not a lab-based role; the researcher will be actively involved in retail environments and field research at stores and other retail locations.

Typical Day-to-Day in the role:
  • Planning studies and designing research from end to end.
  • Being in the field conducting research at retail locations.
  • Managing multiple projects simultaneously in various phases of completion.
  • Reporting on one project while initiating the next.
  • Coordinating with vendors and cross-functional partners.

Responsibilities:
  • Plan and execute research using appropriate qualitative and/or quantitative methods (e.g., interviews, product evaluations, surveys, diary studies).
  • Partner with cross-functional stakeholders to define research goals, scope, timelines, and deliverables for assigned projects.
  • Develop research plans, screeners, discussion guides, and related study materials.
  • Conduct data collection, synthesize findings, and translate insights into clear, actionable recommendations.
  • Communicate results via written reports and presentations, tailored to stakeholder needs.
  • Support iterative learning by advising on next steps and follow-up research opportunities.
  • Maintain research documentation and contribute to research repositories as needed.

Minimum Requirements:
  • Experience conducting UX research and selecting methods appropriate to the research question.
  • Experience planning and moderating user interviews and usability testing.
  • Experience synthesizing research findings into clear insights and recommendations for product/design partners.
  • Strong written and verbal communication skills.
  • Ability to manage multiple tasks, prioritize effectively, and deliver work on schedule in a fast-paced environment.
  • Experience with research-related AI tools

Must-Have Skills
  • Survey design and analysis with mixed-method research experience (quant-leaning); comfort with focus groups, interviews, and field work.
  • Vendor management experience.
  • Proficiency with AI tools (e.g., Claude) and research efficiency tools.

Nice-to-have Skills
  • Domain experience with consumer electronics, hardware, wearables, or packaged goods.
  • Shopper insight or retail research experience.
  • Familiarity with tracking studies, TURF analysis, or conjoint analysis.

Experience required:
  • 8–10 years of overall experience.

Degrees/certifications required:
  • Not necessary, but a degree in the social sciences field is helpful


Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.

BENEFITS SUMMARY: Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate or annual salary only, unless otherwise stated. In addition to base compensation, full-time roles are eligible for Medical, Dental, Vision, Commuter and 401K benefits with company matching.

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About the Company

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Ursus, Inc.