UTILITY SENIOR SERVICES MANAGER (BILLING DIRECTOR)

City of New Orleans, LA

New Orleans, LA

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JOB DETAILS

SALARY

SKILLS

Accounts Receivable, Administrative Skills, Bankruptcy, Billing, Budget Management, Business Administration, Credit and Collections, Customer Service Evaluation, Customer Support/Service, Emergency Care, Employee Orientation, Finance, Firefighting, Law Enforcement, Leadership, People Management, Public Safety, Regulatory Compliance, Reimbursement, Technical Leadership, Time Management

LOCATION

New Orleans, LA

POSTED

Today

Salary: $98,795.00 Annually
Location : 625 St. Joseph St. Suite 101, New Orleans, LA
Job Type: Probationary
Job Number: 11517/3095
Department: Sewerage and Water Board of New Orleans
Opening Date: 05/01/2026
Closing Date: Continuous

Kind of Work

Professional, supervisory, administrative, and technical work directing all activities relating to the Billing and Accounts Receivables Department. The Director of Billing and Accounts Receivables is responsible for monitoring and managing all functional areas of the billing office, including, billing, reimbursement, accounts receivable, and related compliance and privacy requirements. The position is also responsible for the overall performance of SWBNO's billing hearing functions. Position will also function as the second in command to the Chief Customer Service Officer. Work includes planning, assigning and reviewing the work of mid and lower-level managers and providing leadership, personnel and technical guidance to staff.
Minimum Qualifications

A Bachelor's Degree in Business Administration, Finance, Management, or related field from an accredited college or university. *
Six (6) years of professional, salaried, administrative experience in a similar role. At least two (2) years of this experience must have included supervising a professional staff engaged in Billing, Collections, Bankruptcy and/or Customer Service work, and monitoring and managing budgets.

* Prior to appointment, the hiring agency is required to verify education claimed by the applicant to qualify for this classification. If selected for hire, applicants must provide original documents of their qualifying credentials to the hiring agency prior to their start date in this job classification.

NOTE:Domicile requirements are currently waived for the purpose of application**. Residency requirements are waived for all Sewerage and Water Board of New Orleans positions vacant and advertised for at least 90 days. Employees hired under this waiver remain exempt from the city's residency requirement for the duration of their employment at the Sewerage and Water Board. (La R.S. 33:4076). **Additional exceptions to the domicile requirement may be made on a case-by-case basis. We encourage you to apply for this position and discuss your need for a domicile exception during the interview process.
Kind of Examination
A rating of training and experience, weighted 100%. All related previous experience will be considered for qualification purposes; however, credit on the rating of training and experience will only be given for experience gained within the last ten (10) years.

This is an original entrance and promotional examination.

General Information
THE CITY OF NEW ORLEANS IS AN EQUAL OPPORTUNITY EMPLOYER AND DOES NOT DISCRIMINATE ON THE BASIS OF RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, PHYSICAL OR MENTAL DISABILITY, SEXUAL ORIENTATION, CREED, CULTURE, OR ANCESTRY. REQUESTS FOR ALTERNATE FORMAT OR ACCOMMODATIONS SHOULD BE DIRECTED TO SHANA PARKER AT (504) 658-3516 OR TTY/VOICE AT (504) 586-4475 or (504) 658-4020.

DOMICILE REQUIREMENTS FOR EMPLOYMENT: Domicile requirements are currently waived for the purpose of application. However, all new full-time employees hired into this classification on or after January 1, 2013, must be domiciled in Orleans Parish within 180 days of hire. Public safety employees such as commissioned law enforcement officers hired by the New Orleans Police Department (NOPD), firefighters hired by the New Orleans Fire Department (NOFD), emergency medical technicians hired by the New Orleans Emergency Medical Services (NOEMS) and the recruits for these positions hired by these departments are excluded from this provision. Airport employees are excluded from this provision if the actual domicile of the employee is nearer to the employee's job site than the distance from the job site to the nearest point of Orleans Parish.

Additional exceptions to the domicile requirement may be made on a case-by-case basis. We encourage you to apply for this position and discuss your need for a domicile exception during the interview process.

DOMICILE REQUIREMENTS FOR EMPLOYMENT (SEWERAGE AND WATER BOARD):

Domicile requirements are currently waived for the purpose of application**. Residency requirements are waived for all Sewerage and Water Board of New Orleans positions vacant and advertised for at least 90 days. Employees hired under this waiver remain exempt from the city's residency requirement for the duration of their employment at the Sewerage and Water Board. (La R.S. 33:4076). **Additional exceptions to the domicile requirement may be made on a case-by-case basis. We encourage you to apply for this position and discuss your need for a domicile exception during the interview process.

BACKGROUND CHECK: The hiring department will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate.

APPLICATIONS: Applications will not be accepted if received after the closing date or after the stated maximum number of applications has been received, as specified on this announcement. All minimum qualification requirements for examinations must be met by the final filing date unless otherwise specified on this announcement.

DELAY IN THE MAIL: The Department of City Civil Service cannot be responsible for failure of the applicant to receive an admission slip to an examination or for failure of the Department to receive material mailed by the applicant. Applicants should notify the Department of City Civil Service in writing of any address changes The minimum age limit is 18 years for any class of work requiring hard physical labor, operation of or proximity to hazardous machinery, exposure to hazardous chemicals, or participation in any other processes or procedures which are prohibited or limited by the Louisiana State Child Labor Law.

WORKING TEST PERIOD: Effective August 1, 2023, the working test (probationary) period for all positions in the classified service is one year.

SUBSTANCE ABUSE TESTING: The City of New Orleans has a comprehensive program of substance abuse testing. Candidates for employment for certain positions where the health, welfare and/or safety of the public, co-workers and the individual employee is at risk will have to undergo pre-employment substance abuse screening. Candidates for all other original entrance positions will have to undergo an unannounced substance abuse screening during their working test period. For further information, see Civil Service Rule V, Section 9.

A MEDICAL EXAMINATION is required for all original entrance probationary appointments to ACTIVE classifications, and may be required for re-employment, promotions and/or transfers.

A MEDICAL SCREENING, which may result in a medical examination, is required for all original entrance probationary appointments to non-active classifications.

GOOD MORAL CHARACTER is required of all applicants. Any applicant may be disqualified if his/her character or past employment record is found to be unsatisfactory as determined by the Department of City Civil Service. Forgery, misrepresentation of facts, or cheating on examinations is punishable by disqualification, fine and other penalties.

IMPORTANT: Applicants who are licensed to drive should have a current license on their person for purposes of identification during all phases of an examination. In lieu of such license, the Department of City Civil Service may require that applicants have some form of picture identification.

VETERANS PREFERENCE: On original entrance examinations, veterans (as defined in Article X, Section 10(2) of the Constitution of the State of Louisiana), disabled veterans, certain spouses and parents of veterans shall receive additional credit if claimed as provided on the Veterans Preference claim form which can be obtained in this office. To obtain credit, this form must be submitted with the required proof (at the minimum, a DD214) before the final filing date.

HIGH SCHOOL DIPLOMA AND GENERAL EQUIVALENCY DIPLOMA (GED) must be issued by a state Department of Education or an institution recognized by a state Department of Education. Certificates of completion, high school diplomas and GED from institutions not recognized by a state Department of Education are not acceptable. High School diplomas from foreign countries will be accepted if the applicant submits a statement of educational equivalency from one of the evaluation services accepted by the Department of Civil Service. A list of the accepted evaluation services can be found on the National Association of Credential Evacuation Services (NACES) website (www.naces.org).

ACCREDITED COLLEGES AND UNIVERSITIES: An accredited college or university is an institution that is accredited by an organization that is recognized by the USDE (United States Department of Education) as an Institutional Accreditor. College diplomas from foreign countries will be accepted if the applicant submits a statement of educational equivalency from one of the evaluation services accepted by the Department of Civil Service. A list of the accepted evaluation services can be found on the National Association of Credential Evacuation Services (NACES) website (www.naces.org).

EXPERIENCE: Applicants will not receive credit for unpaid work unless specified on the job announcement. Partial credit only will be given for related part time employment. Civil Service reserves the right to determine which degrees, education, or other credentials are related or closely related. Experience credit will be granted for related provisional appointments (internal applicants).

PROFESSIONAL ADMINISTRATIVE EXPERIENCE: The Civil Service Department defines this experience as experience gained in a position that required a Bachelor's Degree upon entrance.

OFFERS OF EMPLOYMENT OR PROMOTION: Prior to appointment, the hiring agency is required to verify education, driver's license, and/or professional licenses/certifications claimed by the applicant to qualify for this classification. If selected for hire, applicants must provide original documents of their qualifying credentials to the hiring agency prior to their start date in this job classification. Offers of employment or promotion are required to be withdrawn for applicants who are found to have misrepresented their credentials during the application process.

Revised 1/91, 4/03, 7/05, 2/07, 8/10, 2/12, 8/15, 6/16, 1/17, 1/19, 2/23, 8/23, 3/24, 6/24, 2/25, 3/26.
Sewerage and Water Board utilizes E-Verify to confirm the employment eligibility of all newly hired employees. E-Verify is an internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirmed employment eligibility. By applying to this position, you consent to this verification process in the event you receive an offer of employment.

The Sewerage and Water Board of New Orleans offers a wide variety of competitive benefits. Information on these benefits can be found
01

The supplemental questions are a very important first step in our screening process. Therefore, you are required to complete these questions so that we may initially determine your eligibility for this position. A lack of detail and explanation in the supplemental questions and in your application may result in disqualification for this position. This means you will be ineligible for further consideration in this recruitment process.Please check "yes" to show that you have read and understand this statement.

02

Do you have a Bachelor's Degree from an accredited college or university in Business Administration, Finance, Management, or related field?

03

If you have a Bachelor's Degree from an accredited college or university, you must provide the following information:a. the name of the institute that issued the degree,b. your college major, andc. date of graduation (month and year).Failure to provide this information will result in the disqualification of your application for this position.If you do not have a Bachelor's Degree type N/A.
04

High School and College diplomas from foreign countries will be accepted if the applicant submits a statement of educational equivalency from one of the evaluation services accepted by the Department of Civil Service. A list of the accepted evaluation services can be found on the National Association of Credential Evacuation Services (NACES) website (www.naces.org).Please check "yes" to show that you have read and understand this statement.

05

The Sewerage and Water Board of New Orleans Human Resources Department must verify all educational credentials applicants use to qualify for a position. If you have not already done so, please submit your education credentials to the Sewerage and Water Board of New Orleans Human Resources Department prior to your start date. To ensure you meet this deadline, we suggest you begin the process of obtaining this information. Our office is located at 625 St. Joseph Street, Room 101, New Orleans, LA 70165. You must submit your OFFICIAL college transcript or ORIGINAL college diploma to the Sewerage and Water Board of New Orleans Human Resources Department . We do not accept transcripts/college diploma that have been uploaded to your application. You have three options for submitting OFFICIAL documents to our office: 1. If you are local, bring your original College Diploma into the office so we may make an Official copy of it for our records. The diploma must specify your college major. If it does not, then you must submit official college transcripts. 2. If your University or College has an E-Scrip system, your institution may e-mail your transcript directly to nmarcus@swbno.org. 3. You may request that your institution send an official transcript via US Mail to: Attn: Recruitment, Sewerage and Water Board of New Orleans Human Resources, 625 St. Joseph Street, Room 101, New Orleans, LA 70165 Failure to submit this information prior to your start date will result in the rejection of your application. Please check "yes" to show that you have read and understand this statement.

06

How many months and/or years of verifiable professional, salaried, administrative experience do you have in Billing, Collections, Bankruptcy and/or Customer Service work, and monitoring and managing budgets?

None
Less than 6 months
6 months to less than 1 year
1 year to less than 2 years
2 years to less than 3 years
3 years to less than 4 years
4 years to less than 5 years
5 years to less than 6 years
6 years to less than 7 years
7 years to less than 8 years
8 years to less than 9 years
9 years to less than 10 years
10 years or more

07

Describe all your full-time, paid work experience in Billing, Collections, Bankruptcy and/or Customer Service work, and monitoring and managing budgets?Your description must include where this experience was obtained, the dates the work was performed (MM/YYYY - MM/YYYY), and a brief description of the work performed.Failure to describe your experience in detail could result in disqualification for this position.If you do not have this type of experience, type in "None".
08

How many months and/or years of experience do you have supervising a professional staff engaged in Billing, Collections, Bankruptcy and/or Customer service work, and monitoring and managing budgets?

None
Six months or less
Six months to a year
Less than two years
Two years or more
Three years or more
Four years or more
Five years or more
Six years or more
Seven year or more
Eight Years or more
Nine years or more
Ten years or more

09

Describe all your full-time, paid work experience supervising a professional staff engaged in Billing, Collections, Bankruptcy and/or Customer service work, and monitoring and managing budgets?Your description must include where this experience was obtained, the dates the work was performed (MM/YYYY - MM/YYYY), and a brief description of then supervisory duties performed.Failure to describe your experience in detail could result in disqualification for this position.If you do not have this type of experience, type in "None".
10

If you were referred by a City of New Orleans employee, please list his or her name. Please list one name only. If you were NOT referred by a City of New Orleans employee, please type "N/A."
Required Question

UTILITY SENIOR SERVICES MANAGER (BILLING DIRECTOR)

City of New Orleans, LA

New Orleans, LA

About the Company

City of New Orleans, LA

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